Promova charged my card without consent, how can I get a refund and stop future charges?

If Promova charged your card without consent;

• Contact Promova support immediately via email or in-app/website support and state that an unauthorized charge was made
• Provide your account email, transaction ID (if available), charge date/amount, and screenshots or bank statement showing the charge

Ask them to;

• Explain why the charge occurred without your approval
• Cancel any active subscription linked to your account
• Refund the unauthorized charge and confirm no future billing

If the problem persists;

• Save all communication and payment proofs
• File a complaint on Xolvie to seek a refund and prevent further charges