Promova charged my card without consent, how can I get a refund and stop future charges?

I downloaded Promova’s English learning program as a trial version and used it briefly. I did not make any purchase or give approval for a paid subscription. Despite this, I later noticed that my card has been charged automatically every month, and so far, about $190 has been withdrawn without my pe...

I started using the Promova language course with a free trial, but on 20.12.2025 I was charged an annual subscription fee of 2,159.99 ₺ during the trial period without my clear consent. I did not intend to purchase a paid annual subscription while the trial was still ongoing. After noticing the char...

I subscribed to the Promova app through the Google Play Store after seeing that it offered a three-day free trial. It stated that I would be charged after the trial period ended. However, immediately after the trial started, on December 20, 2025, $68 was charged to my card as an annual subscription ...

I approved a trial charge to try Promova’s language learning service. However, instead of the stated fee of around $6, more than $32 was charged to my account. This transaction took place about one week ago. I canceled my card, but my bank told me the transaction may have already gone through. Since...

I downloaded the Promova language learning app through the App Store. Even though I did not create an account and Promova does not appear in my subscriptions, a payment of $30 was charged to my credit card on August 17, 2025. Being charged despite not starting any membership has caused me harm. I t...

I spent a long time researching an app to practice English. My goal was to have an AI application I could talk to whenever I had free time. I was influenced by Promova’s advertisements and decided to try it. I thought that, at worst, I could request a refund. I installed the program and completed t...

I signed up for Promova to try their advertised 7-day free trial. After just one hour, I realized the app wasn’t what I expected and immediately canceled my subscription. However, despite canceling right away, Promova still withdrew ₺3000 from my account without my consent. I feel completely misled...

I downloaded the Promova app after seeing an ad that claimed it could display unfamiliar English words while listening to songs. This feature was the main reason I signed up. However, after thoroughly exploring the app, I discovered that this feature doesn't exist at all. When I contacted customer s...

A few months ago, I downloaded the Promova app and purchased a monthly subscription to try it out. However, I didn’t like it and decided to cancel shortly afterward. Despite this, I recently noticed that Promova is still charging me 29.99 USD (₺) every month, even though the subscription does not ap...

Three months ago, I purchased a subscription from Promova. I completed the payment, but I was never granted access to the service I paid for. On February 6, I sent a short message to report the issue, expecting a resolution. Instead, without my request or approval, Promova suddenly renewed my subscr...

On January 20, 2025, a charge of ₺1624.95 appeared on my credit card under the name iyzico-english-improve, linked to Promova. This was extremely frustrating because I had already purchased a 3-month subscription back on October 28, which had not even expired yet. Despite that, they charged me again...

I signed up for Promova to try the free trial, but I was shocked to find that they withdrew money from my credit card without my permission. I never gave consent for a subscription to begin after the trial ended. No email, no message, no prompt—absolutely nothing was sent to inform me that the trial...

I was shocked to discover that a charge of ₺1624.95 was made on my credit card under the name “iyzico-english-improve.” At first, I didn’t even recognize the company, since I have no active subscription or agreement with any service by that name. Only after receiving a follow-up email did I find out...

After the lesson period I purchased from Promova ended, my subscription was renewed and charged to my credit card without my approval. I only realized this when I saw it on my card statement. I requested that the subscription be canceled and that the charge be refunded, but only the subscription was...

After seeing ads for the Promova language app on Instagram, I downloaded the app to try it. The free trial period is normally one week, but before the first week was even completed, $95 was charged directly to the credit card that was automatically saved on my phone, without my consent, without any ...

Before my Promova trial period ended, an annual subscription fee was charged to my credit card without my consent. I am requesting a refund. Why is my complaint required to be 250 characters long? Even this requirement shows how untrustworthy you are. I am forced to write meaningless text like this ...

After my one-month subscription with Promova ended, I sent an email to the page they directed me to in order to cancel my subscription, but I never received any response. Instead, another $31 was charged to my credit card without my consent. I am requesting a refund of this charge and the complete c...

After the Promova trial membership, automatic payments have been taken from me every 12 weeks without my request or consent. The FAQ and Terms of Use pages do not open, and there is no authorized representative available. There is no authorized person reachable within the app either. I do not accep...

On November 9, 2024, $21 was charged to my credit card by iyzico – english-improve, Eskişehir, without my knowledge or consent. I did not sign up for any membership or subscription related to a similar app. I am requesting an immediate refund of this unauthorized charge to my card. In addition, I h...

Even though I purchased a 7-day subscription from the Promova app, it was converted into an annual subscription, and the fee was charged to my credit card. I want to cancel it. I have been sending emails for this purpose, but I have not received any response. Unfortunately, there is no phone number ...