On January 20, 2025, a charge of ₺1624.95 appeared on my credit card under the name iyzico-english-improve, linked to Promova. This was extremely frustrating because I had already purchased a 3-month subscription back on October 28, which had not even expired yet. Despite that, they charged me again—without warning, without consent, and completely out of the blue.
How can a company process an unauthorized early renewal before the active subscription period is even over? It makes no sense. I feel deceived and taken advantage of, especially since there was no clear notice, reminder, or consent confirmation involved.
I am urgently requesting a full refund of the ₺1624.95 they took from my account. Promova needs to respect customers’ payment terms and stop charging people prematurely. This is not how a trustworthy service operates.
I was shocked to discover that a charge of ₺1624.95 was made on my credit card under the name “iyzico-english-improve.” At first, I didn’t even recognize the company, since I have no active subscription or agreement with any service by that name. Only after receiving a follow-up email did I find out...
In November 2024, I downloaded the Promova app and started the free trial to see if it was right for me. I tested it briefly, didn’t like the experience, and canceled my subscription shortly afterward. Despite this, Promova charged me ₺1717 from my account. I immediately disputed the charge, and tha...
I started the 7-day free trial with Promova, expecting to explore the app before committing to anything. I never authorized or approved a paid subscription. Despite this, Promova automatically enrolled me in a 1-year membership and withdrew ₺3000 from my account without my knowledge or permission. ...
As part of my General English membership with Open English, on September 10, 2025, at 16:05, an amount of ₺1,698.30 was withdrawn from my credit card ending in 3253 without my knowledge or consent. My membership was for one year only, and I had specifically requested that it should not be renewed on...
Three months ago, I purchased a subscription from Promova. I completed the payment, but I was never granted access to the service I paid for. On February 6, I sent a short message to report the issue, expecting a resolution. Instead, without my request or approval, Promova suddenly renewed my subscr...
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