Before my Promova trial period ended, an annual subscription fee was charged to my credit card without my consent. I am requesting a refund.
Why is my complaint required to be 250 characters long? Even this requirement shows how untrustworthy you are. I am forced to write meaningless text like this just to reach the character limit.
I signed up for Promova to try the free trial, but I was shocked to find that they withdrew money from my credit card without my permission. I never gave consent for a subscription to begin after the trial ended. No email, no message, no prompt—absolutely nothing was sent to inform me that the trial...
On January 20, 2025, a charge of ₺1624.95 appeared on my credit card under the name iyzico-english-improve, linked to Promova. This was extremely frustrating because I had already purchased a 3-month subscription back on October 28, which had not even expired yet. Despite that, they charged me again...
I started using the Promova language course with a free trial, but on 20.12.2025 I was charged an annual subscription fee of 2,159.99 ₺ during the trial period without my clear consent. I did not intend to purchase a paid annual subscription while the trial was still ongoing. After noticing the char...
Three months ago, I purchased a subscription from Promova. I completed the payment, but I was never granted access to the service I paid for. On February 6, I sent a short message to report the issue, expecting a resolution. Instead, without my request or approval, Promova suddenly renewed my subscr...
I subscribed to the Promova app through the Google Play Store after seeing that it offered a three-day free trial. It stated that I would be charged after the trial period ended. However, immediately after the trial started, on December 20, 2025, $68 was charged to my card as an annual subscription ...
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