After my one-month subscription with Promova ended, I sent an email to the page they directed me to in order to cancel my subscription, but I never received any response. Instead, another $31 was charged to my credit card without my consent. I am requesting a refund of this charge and the complete cancellation of my subscription. I do not want to continue this membership under any circumstances.
After the lesson period I purchased from Promova ended, my subscription was renewed and charged to my credit card without my approval. I only realized this when I saw it on my card statement. I requested that the subscription be canceled and that the charge be refunded, but only the subscription was...
Three months ago, I purchased a subscription from Promova. I completed the payment, but I was never granted access to the service I paid for. On February 6, I sent a short message to report the issue, expecting a resolution. Instead, without my request or approval, Promova suddenly renewed my subscr...
I approved a trial charge to try Promova’s language learning service. However, instead of the stated fee of around $6, more than $32 was charged to my account. This transaction took place about one week ago. I canceled my card, but my bank told me the transaction may have already gone through. Since...
I signed up for Promova to try the free trial, but I was shocked to find that they withdrew money from my credit card without my permission. I never gave consent for a subscription to begin after the trial ended. No email, no message, no prompt—absolutely nothing was sent to inform me that the trial...
Even though I purchased a 7-day subscription from the Promova app, it was converted into an annual subscription, and the fee was charged to my credit card. I want to cancel it. I have been sending emails for this purpose, but I have not received any response. Unfortunately, there is no phone number ...
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