I downloaded the Promova language learning app through the App Store. Even though I did not create an account and Promova does not appear in my subscriptions, a payment of $30 was charged to my credit card on August 17, 2025. Being charged despite not starting any membership has caused me harm.
I tried to contact Promova, but I was unable to find any customer service phone number. To resolve this issue, I am requesting that the charged amount be refunded to me.
I am expecting an urgent response and resolution regarding this matter.
I approved a trial charge to try Promova’s language learning service. However, instead of the stated fee of around $6, more than $32 was charged to my account. This transaction took place about one week ago. I canceled my card, but my bank told me the transaction may have already gone through. Since...
A few months ago, I downloaded the Promova app and purchased a monthly subscription to try it out. However, I didn’t like it and decided to cancel shortly afterward. Despite this, I recently noticed that Promova is still charging me 29.99 USD (₺) every month, even though the subscription does not ap...
I subscribed to the Promova app through the Google Play Store after seeing that it offered a three-day free trial. It stated that I would be charged after the trial period ended. However, immediately after the trial started, on December 20, 2025, $68 was charged to my card as an annual subscription ...
I downloaded Promova’s English learning program as a trial version and used it briefly. I did not make any purchase or give approval for a paid subscription. Despite this, I later noticed that my card has been charged automatically every month, and so far, about $190 has been withdrawn without my pe...
I started a trial membership in the Promova mobile app. However, today an annual membership fee of $95 was charged to my account without any approval from me. I immediately canceled my subscription, and the email address I used in the app is s*******@gmail.com**. I completed the transaction through ...
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