I had a very bad experience with Pegasus Airlines. I was flying from Tbilisi to Berlin via Istanbul, and they forced me to check in both my carry-on bags, saying the flight was crowded. When I arrived home, one of my bags did not arrive. I opened a case at the Lost and Found office in Berlin Airport, and they gave me a number to track it on Pegasus Flybot, which is the only way to communicate with them. However, when I tried, the Flybot did not recognize the case number, so I opened another case under my name and contact information online. They said they would contact me within 96 hours to inform me of the baggage location and the expected delivery time, but 12 days have passed and no one has contacted me. Every time I try to track the case, it still says “in review,” which clearly means they lost it. I need help to recover the cost of what was inside my bag, and I do not know what to do next since there is no human to speak with.
Pegasus Airlines lost my two large suitcases during my flight from Istanbul to Cidde on 06.08.2024 at 21:10, and the whole ordeal has been an absolute nightmare. Creating a report proved to be quite challenging as a result of their website experiencing technical issues and their lack of responsivene...
I'm writing to complain about issues I experienced with my Pegasus Airlines flight from Istanbul Sabiha Gokcen Airport to Cologne on June 29. I checked in two pieces of luggage - one blue and one black - both within the weight limit. Upon landing in Cologne, my black suitcase was missing. I immediat...
On July 4th, 2024, I took a flight with Pegasus Airlines from Berlin to Sabiha Gökçen and then to Dalaman. When I reached Dalaman, I couldn't find my checked baggage anywhere. Even though I reported my loss, it's been 6 days and I still haven't heard back from anyone in charge. It's quite frustratin...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
On April 19, 2025, during my Düsseldorf–Sabiha Gökçen flight number PC1004, I did not receive my suitcase at Sabiha Gökçen Airport. I went to the lost...
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