On my Pegasus flight from Istanbul Sabiha Gökçen to Malatya with PNR number 1A6JLF for three passengers, my suitcase was lost and has still not been delivered even after three days. Inside my suitcase were the keys to my home, my clothes, and gifts. Since I do not have my keys, I cannot return home and have been forced to stay at a hotel with my family. During this period, I have had to spend approximately ₺50,000 on hotel, travel, and clothing expenses. I filed a report at the airport regarding my lost suitcase and have contacted Pegasus customer service multiple times, yet no response or solution has been provided. This is the first time I have experienced such a grievance, and I have suffered serious financial and emotional damage. I request that my suitcase be found as soon as possible, that all expenses incurred so far be reimbursed, and that my financial and emotional damages be compensated.
My suitcase was lost at the Vienna-Istanbul flight on Sunday. The flight from Vienna was at 15:00. We landed in Istanbul around 19:00. I placed my suitcase in the cabin. Two stewardesses took my suitcase down and said it would be put in the luggage. They only asked me for my seat number. No label or...
On 01/05/2025, my husband and I traveled from Ercan Airport to Istanbul Sabiha Gökçen Airport on flight PC1921. When we landed at Sabiha Gökçen, my husband's checked luggage did not arrive. We filed a report at the Pegasus Lost Luggage section at the airport. The luggage was delivered to our home on...
I'm writing to let Pegasus Airlines know how upset I am that they lost my luggage on my flight from Italy to Turkey. I've been here for three days now, and I'm still waiting for my luggage to be found and given back to me. So far, nothing has happened. All of my personal and tech items, including th...
On August 23, 2025, during Pegasus flights PC601 and connecting flight PC4050, my suitcase was severely damaged at Kayseri Airport. The handle and wheels were broken, a part of it came off completely along with the grip area, and the suitcase became unusable. A report was filed at the airport, and I...
On September 28, 2024, during my 6:30 AM flight from Sabiha Gökçen to Trabzon with Pegasus Airlines, my luggage was lost. I’m a student, and all my clothes and personal belongings were in that suitcase, leaving me in a very difficult situation. Despite filing a report, it has now been 5 days, and I ...
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