On November 4, 2025, at 16:12, I experienced a serious issue at the Pegasus ticket sales and baggage drop counter at Ercan Airport in Cyprus. During my ticket process, I was given a specific time to check in my luggage and was told to return at that time. However, when I returned, I was told I had to wait another hour. This information was delivered in a rude manner by a male employee with a goatee and black hair. Even though I explained that I had previously received this information from a female employee next to him, he ignored me and spoke dismissively. Then, a female employee sitting beside him, with light brown hair tied halfway up, also acted rudely toward both me and my sister, who was with me. Despite explaining the situation again, the female employee stood up, raised her voice, and continued speaking loudly, making the situation even more uncomfortable. I could not reach any supervisor during this time, and I regret choosing Pegasus after such an unpleasant experience. I had never faced such treatment while flying with Turkish Airlines. I request an official apology from Pegasus and that the necessary action be taken regarding the staff involved in this incident.
On September 17, 2024, at 13:20, I was scheduled to fly with Pegasus from Antalya (AYT) to Istanbul Sabiha Gökçen (SAW). I arrived at Antalya Airport about 40 minutes before departure and went directly to the Pegasus ticket counter and baggage drop. To my shock, I was denied boarding because I had n...
On October 5, 2025, during my Pegasus Airlines flight from Dalaman to Sabiha Gökçen, I was charged an unfair additional fee for my cabin-size suitcase. Just one day earlier, on October 4, I had flown the same route in reverse (Sabiha Gökçen to Dalaman) with the exact same suitcase and had no issues ...
On November 14, 2025, my Pegasus flight from Erzincan to Bodrum was delayed by about four hours, and during this entire time no explanation or solution was provided. My reservation number is 1C6NGX, and I purchased the ticket through the Pegasus app. While waiting, Erzincan Airport staff shouted war...
I arrived at Gaziantep Airport on September 28th for my scheduled flight. Approximately one hour before departure, I visited the Pegasus sales office to inquire about the possibility of postponing my ticket to the following morning. The authorized personnel confirmed that this option was available, ...
We experienced severe psychological distress on Pegasus flight number PC2704 from Konya on 27.10.2023. Apart from the routine delays with PC2704 every week, the staff's apathy and failure to provide adequate information infuriated us. After a 2.5-hour wait on the apron, they finally boarded us. Init...
Comments