On October 21, 2025, my baggage was lost on Pegasus flight PC980 from Berlin to Sabiha Gökçen. I contacted Pegasus customer service to have my baggage located and a case was opened under application number sawpc86052. About four days later I was informed that my baggage had been found, but it was delivered to me only nine days after the flight. Besides the hardship of being without my baggage for days, I witnessed great disappointment suffered by my child. When I received my baggage I noticed that a pink children’s coat by Tom Tailor (estimated value approximately €80) had been stolen. This situation caused me both anger and a loss of trust. I contacted Pegasus about the matter again; I was told I needed to fill out a form and that I would be informed by e-mail. However, to date I have not received any e-mail and my grievance has not been resolved. I request immediate financial compensation for this theft. I also request that the security camera recordings be reviewed in order to identify the person responsible, because someone else’s more valuable item may also have been stolen. My sole purpose is to seek my rights. If this matter is not resolved, I would like to inform you that I will pursue legal action.
Dear Sir/Madam, On December 10, 2024, I traveled with Pegasus Airlines on flight PC 986 from Berlin Brandenburg Airport to Istanbul Sabiha Gökçen Airport. Unfortunately, I experienced significant issues with my baggage during this journey, and I have yet to receive a resolution. The Issues I Experie...
On June 27, 2025, I traveled on Pegasus Airlines flight PC981 from Istanbul Sabiha Gökçen to Berlin. Before my flight, I checked my luggage at the counter and paid an excess baggage fee. Crucially, I was not given a baggage tag or receipt. When I inquired, the agent simply dismissed me, saying, "get...
On 24/08/2025, I flew from Antalya to Adana with Pegasus Airlines. I handed over my luggage in good condition at Antalya, but when I arrived in Adana, I received it damaged, open, and missing some of my belongings. I immediately filed a lost property report, and after rechecking, my missing items we...
During our flight with Pegasus Airlines from Paris Orly to Sabiha Gökçen (SAW), my luggage was lost. I filled out a form with the ground services, but despite calling every day for a week, I have received no information. The only response I get is that it's "being investigated." It's clear that Peg...
On October 26, 2025, I traveled with Pegasus Airlines on flight PC332 from Budapest to Sabiha Gökçen Airport. After collecting my luggage and arriving at ISG Hotel, I noticed that my bag had a large tear on it. The zipper was completely closed, yet the fabric was badly ripped. My bag was in perfect ...
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