During our Ankara–Nicosia and Nicosia–Ankara flights with Pegasus Airlines, my suitcase was damaged, yet our claim was rejected despite submitting a formal report. On our first flight to Nicosia, one of the suitcase wheels was broken, which we photographed and reported at Ercan Airport. During the return flight to Ankara, while handing in our luggage at the counter, we noticed the same wheel had been further damaged and asked the staff what steps to take. They informed us that we could file a report either at the airport or online. Since we had already reported the wheel damage from the first flight, they noted it as “damaged baggage.” However, Pegasus later rejected our claim, stating that the luggage had been previously damaged. When we arrived in Ankara, we saw that the wheel was completely broken, the suitcase was torn in the same area, and a second wheel had also detached. We documented everything with photos. Their rejection was based on our initial statement that the luggage was damaged, even though it was Pegasus that caused the damage. I reviewed my home security footage and confirmed that the suitcase was completely intact before the trip. This was a brand-new suitcase used for the first time, and it was damaged by the airline. I am filing a formal complaint against Pegasus Airlines and request compensation for the damage. All related photos are attached, and I kindly ask that the necessary action be taken.
On June 13, I flew from Erbil to SAW and then from SAW to Adana. When I arrived in Adana, I discovered that one of the wheels on my suitcase was broken. I called for an official while still at the baggage carousel. They took a picture and made a report. I asked what would happen next, and they said ...
Pegasus Airlines seriously let me down. On two separate flights, both my suitcase and my mother’s were damaged. I filed two official complaints — #13219839 and #13156891 — with photos and detailed reports clearly proving the damage. Despite all this, Pegasus continues to ignore our complaints, dragg...
On August 23, 2025, during Pegasus flights PC601 and connecting flight PC4050, my suitcase was severely damaged at Kayseri Airport. The handle and wheels were broken, a part of it came off completely along with the grip area, and the suitcase became unusable. A report was filed at the airport, and I...
I flew internationally with Pegasus Airlines, and upon arrival, I found my suitcase wheel completely broken off—there wasn’t even a wheel left. I immediately reported the damage at Sarajevo Airport, and a damage report was issued. When I contacted Pegasus customer service, I expected them to take r...
I traveled to Antalya with Pegasus Airlines, and unfortunately, they damaged the wheel of my suitcase. I have submitted a report (10934808) along with all the required documents and the invoice. Now, I'm supposed to take my Benetton suitcase, which is currently valued at around ₺4000, to a shoe repa...
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