On May 29, 2025, during my trip with Pegasus Airlines from Istanbul Sabiha Gökçen Airport to Tirana, Albania, I experienced serious problems on both the outbound and return flights. On my return, the flight was delayed by about 40 minutes, yet I received no information or compensation offer. More importantly, when I collected my luggage, I discovered that my BBS medium-sized suitcase was cracked in three places and broken in one. I tried to reach Pegasus staff at the airport, but since I had already exited, I could only speak to security. Later, I contacted Pegasus customer service, who asked me to send photos by email. I sent them twice, but they claimed the photos would not open. When I offered to send them via WhatsApp, they refused. Despite calling three times and resending the photos repeatedly, I received no solution and only indifference. Even when someone else tried with me and the photos opened successfully, Pegasus representatives still refused to help, and no report was filed. As a regular Pegasus customer, I feel victimized not only by the delay and the damage to my luggage but also by the lack of care and response afterward. I expect my suitcase to be replaced with a new one or to receive financial compensation along with an official apology.
On January 18, 2025, during my Sarajevo-Istanbul flight with Pegasus Airlines, my suitcase was completely ruined beyond use. I reported it at the airport, filled out a damage form, and Pegasus provided a new suitcase as compensation. I thought the issue was resolved—but it was short-lived. On Janua...
On Tuesday, December 10, 2024, I experienced a great deal of disappointment due to the issues with my flight on Pegasus Airlines, flight code PC2571, from Malatya to Istanbul and Istanbul to Denizli. My flight, originally scheduled for 09:00 AM, was delayed due to weather conditions, and we were kep...
On my June 4, 2025 Pegasus Airlines flight from London to Sabiha Gökçen (SAW), my suitcase was returned in terrible condition. The level of damage was unacceptable—clearly caused by excessive force or careless handling. I understand minor scratches or scuffs are part of air travel, and I wouldn’t co...
On April 23, 2025, my Pegasus flight from Tehran to Ankara was delayed for 10 hours due to a technical issue. As a direct result of this delay, I missed my 14:00 AJet flight from Ankara to Izmir. Upon arrival, I approached Pegasus staff to explain the situation and seek assistance—but I was met with...
On July 27, 2024, during my trip from Istanbul to Barcelona with Pegasus Airlines, the airline damaged my suitcase. I provided photographic evidence and formally requested compensation. After a month of waiting, they informed me that they would refund €33. Since they were compensating in euros, I re...
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