Pegasus Airlines Baggage Damage - Cracked Suitcase, Unresponsive Claim Denial
On May 29, 2025, during my trip with Pegasus Airlines from Istanbul Sabiha Gökçen Airport to Tirana, Albania, I experienced serious problems on both the outbound and return flights. On my return, the flight was delayed by about 40 minutes, yet I received no information or compensation offer. More importantly, when I collected my luggage, I discovered that my BBS medium-sized suitcase was cracked in three places and broken in one. I tried to reach Pegasus staff at the airport, but since I had already exited, I could only speak to security. Later, I contacted Pegasus customer service, who asked me to send photos by email. I sent them twice, but they claimed the photos would not open. When I offered to send them via WhatsApp, they refused. Despite calling three times and resending the photos repeatedly, I received no solution and only indifference. Even when someone else tried with me and the photos opened successfully, Pegasus representatives still refused to help, and no report was filed. As a regular Pegasus customer, I feel victimized not only by the delay and the damage to my luggage but also by the lack of care and response afterward. I expect my suitcase to be replaced with a new one or to receive financial compensation along with an official apology.
