Pegasus Extra Baggage Fee Despite Included Allowance
On 21 September 2026, I was scheduled to fly with Pegasus on flight 2erh8a from Istanbul Sabiha Gökçen to Antalya at 16:20. More than 45 minutes before departure, I went to the baggage drop-off counter. Despite this, the staff member refused to take my baggage, claiming that the time limit had passed, and I was forced to pay an additional baggage fee at the gate which was even higher than my ticket price, although this baggage was already included in my ticket allowance. At the airport, ₺1,600 was collected from me for this baggage, and I have the official payment receipt dated 21.09.2026. Afterwards, I submitted a refund request through Pegasus’s support section, but my request was rejected with a response that was unrelated to the issue and without any clear justification. Although I arrived on time for my flight and my baggage was already within my ticket rights, I was charged an extra fee higher than my ticket price. I kindly request that the additional baggage payment of ₺1,600 dated 21.09.2026 be refunded to me, taking into account the attached payment receipt.
