When our Miele dishwasher broke, we called on July 11, 2025, and made a service appointment for July 14, 2025. We waited at home all day on the 14th, but they didn't show up. We locked ourselves in; I didn't go to work. You can't treat so many customers this disrespectfully. They give appointments by the day, not by the hour, and they don't show up that day without any notice. They've wasted one of our days. The call center is unresponsive, and there's no legal authority to complain to. They're great when they sell appliances at twice the price, but the after-sales situation is obvious. I've made service appointments with dozens of different brands, but only Miele hasn't shown up on the promised day. This is the second time this has happened in the last month. Last month, they also made an appointment and didn't show up on that day.
On July 2, 2024, my dishwasher malfunctioned, so I scheduled a service appointment with Arçelik customer service. As a working individual, I took time off to be home, cancelling evening plans to wait for the service between 17:00-19:00. However, the service team did not arrive and did not provide an...
June 27th. Two distinct branches came to my house in 2024 to take away my white goods. The initial service that came to install the refrigerator mentioned a deep scratch and promised to fix it. They also installed the door dishwasher, but they still didn't get the problem. They promised to send an e...
I submitted a service request for my Miele dishwasher about a month ago, but during this time no service has come and no action has been taken. When I contacted the technician, I was told that he had not received payment from Miele for months and therefore could not come. When I spoke with customer ...
I purchased a Miele washing machine from Media Markt on September 20, 2023. I was told that it would be delivered within a maximum of 4 weeks from the date of purchase. After 4 weeks had passed, I lodged a complaint with Media Markt. In response to this, I was contacted by Miele on October 26, 2023,...
I believe I'm being misled by Miele, and here's why: On July 13, 2024, I made a purchase from the Miele website, paying via bank transfer. However, my product has still not been shipped. I've called customer service numerous times, sent them the bank transfer receipt, and multiple records have been ...
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