5
Resolved

Miele WSD123 Detergent Drawer Spare Part Price Unreasonably High

Güneş
December 4, 2025 12:01 PM31
Güneş's Thank You Message
Thank you for giving a discount on the price and for caring. The spare part price is very high. Hopefully I won't have any faults or need for parts after this. I have no intention of ever removing the detergent drawer to clean it.

I am using a Miele WSD123 WCS 8 kg washing machine. While cleaning the detergent drawer on 04 December 2025, I accidentally broke one of the plastic parts of the drawer and needed to replace it. When I contacted the authorised service for the spare part, I was told that the price was ₺18,000 (approximately €364). I find it unacceptable that a single plastic part of the detergent drawer costs nearly a quarter of the price of the entire machine. For such a simple and limited component, this level of pricing seems completely disproportionate and feels like a joke to the customer. Because of this, I told the service that I could not proceed with the replacement at this price. I request that Miele review the pricing policy for this spare part and offer a reasonable and fair price for the detergent drawer of my WSD123 WCS 8 kg machine. I expect a solution that reflects customer satisfaction and is proportionate to the nature and cost of the part.

December 10, 2025 10:51 AM (5 days after complaint)

Dear Güneş O., Our Customer Communication Center representatives will contact you regarding your request as soon as possible. For any requests, suggestions, or complaints, you can reach us. Best regards, Miele Customer Communication Center

December 10, 2025 11:04 AM

Dear Güneş Ö., We are pleased to inform you that your transactions have been completed after our checks. Thank you for choosing Miele. For any requests, suggestions, or complaints, you can reach us. Best regards, Miele Customer Communication Center

Güneş
Güneş
March 16 2:48 PM

My detergent drawer was delivered on 14.03.206 at a lower price than the originally quoted price after a three-month wait. Thank goodness.

Güneş
Güneş
March 16 2:51 PM

Thank you for giving a discount on the price and for caring. The spare part price is very high. Hopefully I won't have any faults or need for parts after this. I have no intention of ever removing the detergent drawer to clean it.

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