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Miele TKG840 WP Dryer Broke Right After Warranty Expired

Lutfi
October 21, 2025 11:00 PM36

I purchased a Miele TKG840 WP dryer on October 20, 2019, and it broke down immediately after the extended warranty expired on October 20, 2024. When I pressed the power button, the screen showed no display. I contacted the authorized service center, Evser Teknik, at 4440679, and on October 20, 2025, Mr. S*** İ*** came to pick up the machine from my home, charging a ₺1,750 service fee. After inspecting the machine, the service center first quoted ₺30,000 for the repair, then revised it to ₺23,450. They also stated that if I chose not to have it repaired, I would have to pay an additional ₺1,500 to have it returned. I explained that these costs were excessively high and almost equal to the price of a new machine from another brand, but customer service offered no discount or solution. This is the first malfunction my dryer has ever had, and I specifically chose Miele, paying nearly three times more for its reputation of durability and quality, which makes this experience very disappointing. My dryer is still at the service center, and I am currently trying to source the required part myself. If I cannot find it, I do not wish to pay another ₺1,500 just to have it returned. I expect Miele and the authorized service to either repair the product at a reasonable cost or return it to me free of charge. I kindly request that my issue be resolved.

October 24, 2025 12:10 PM (2 days after complaint)

Dear Lutfi B., Based on the service inspections carried out, it has been observed that an agreement could not be reached regarding the offer presented to you for the parts related to your complaint. We are sorry that an agreement could not be reached, and we would also like to state that we are always willing to provide support should you change your mind. Kind regards, Miele Customer Communication Center

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