We called for service because our Miele washing machine was leaking water. The technician said that the rubber seal was torn and claimed it was a "user error," asking for ₺4500 to replace it. I ask, how could we have torn the rubber seal of our machine, which we never operate fully loaded due to the large size of the drum, in a household where only my spouse and I live? Moreover, the strange thing is that, as explained during installation, this machine is supposed to trigger an alarm and not operate if something gets stuck in the door. So, how could we have squeezed in and run a piece of clothing large enough to tear the seal? One last question: How could the seal of this product, which we trusted for its "German quality" and paid 3.5 times more than other brands, tear in just 1.5 years? I should also note that the technician who came to our home saw how well the machine was maintained, how the drum was never overloaded, and that no items like blankets or shoes were washed inside, which is why it’s in excellent condition. It’s been a week, and I still can’t wash any clothes, and Miele representatives are not responding to me!
I live in Denizli. I bought a Miele washing machine in September 2017. I paid a serious amount of money for this machine, trusting Miele's quality and durability. I called the authorized service on Saturday (16.09.2023) and they told me on Monday (18.09.2023) that the back of the drum had melted and...
I can't believe it! My Miele washing machine, which I bought in April 2020, stopped working on June 26, 2023. The diagnosis revealed that the main circuit board had burned out. During the inspection, the service personnel mentioned that the water I needed to drain periodically had leaked underneath ...
I purchased a Bosch washing machine around 8-9 months ago, and now it's leaking water from the door. When I called the service, they told me that the rubber seal was ripped, and it's not covered by the warranty, so I have to pay 850 TL. I reached out to customer service and even talked to the people...
purchased a Vestel washing machine in good faith, believing that it was a quality product that would last for many years. However, after only a short period of time, the rubber seal on the machine became damaged. I contacted Vestel customer service to request a repair under the warranty, but they r...
I purchased an Miele washing machine on December 16, 2014, and the socketed weight behind the drum broke. Despite its reputation for quality and longevity, my Miele washing machine didn't survive as long as other domestically manufactured machines. Furthermore, when there is a problem, they do not s...
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