I purchased a laundry dryer from Miele Ataşehir and processed the payment via mail order on 26.12.2023, specifying that it should be in 5 installments. The store representative, Ms. G**** Ç****, assured me that 5 installments had been set up, so I didn't feel the need to double-check. However, upon reviewing my payment on the 1st of the month, the scheduled cutoff date, I discovered that only 2 installments had been charged instead of the agreed-upon 5. I contacted the store, and they explained that due to a public holiday, the transaction would be processed on 02.01.2024, as the accounts department had sent an email on 01.01.2024. Despite this assurance, no refund was made by the 5th. While they claimed a refund was initiated, the bank requested a refund reference code, which the company failed to provide. To avoid any harm to the company, I took the initiative and repaid the difference from my own card on 03.02.2024, securing the 5 installments this time. When I contacted customer service, Ms. S**** kept me on hold for 9 minutes, pretending not to hear me. What should be my next course of action?
I am deeply dissatisfied with the behavior and attitude of Ayşe, an employee at the Arçelik call center, which has caused me significant inconvenience. Regarding the air conditioner I purchased on 08/06/2024: On 11/06/2024, I received a call stating that the installation would be done that day. I i...
I purchased a refrigerator in 7 installments from an Arçelik dealer on 09/06/2025. It was delivered to my home by the service team on 10/06/2025, but the staff were unable to carry the refrigerator into the house. I then visited the Arçelik dealer and explained that the service team couldn’t bring t...
I visited a Media Markt store to purchase a Hoover dryer, knowing the exact model I wanted. Despite seeing me, the sales consultants didn’t assist until I called them over. The consultant quickly processed my purchase without much effort, but failed to mention that there would be an additional deliv...
I bought a refrigerator in 7 installments from an Arçelik dealer on 09/06/2025. The service team delivered it to my home on 10/06/2025, but unfortunately, the staff couldn't bring the refrigerator inside the house. I visited the Arçelik dealer and explained that the service team was unable to bring ...
I purchased a Miele washing machine from Media Markt in Istanbul on October 24, 2024, with the understanding that it would be delivered within a week. When the machine was not delivered as promised, I began contacting the Miele customer representative at Media Markt, only to be repeatedly told that ...
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