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Hasan is completely dissatisfied with the result

Miele Delivery Delays and Unresponsive Customer Service Issue

Miele Delivery Delays and Unresponsive Customer Service Issue
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Hasan
Miele
July 23, 2024 10:26 am
75

I believe I'm being misled by Miele, and here's why: On July 13, 2024, I made a purchase from the Miele website, paying via bank transfer. However, my product has still not been shipped. I've called customer service numerous times, sent them the bank transfer receipt, and multiple records have been created for my case. Unfortunately, I haven't received a single response or any answers regarding these records.

I'm tired of being told they can only create a new record and can't do anything else every time I call. I want to understand what they're aiming to achieve with this approach. The lack of communication and action from Miele's side is causing me significant frustration and disappointment.

As a customer who has already paid for their product, I expect better service and timely delivery. The constant creation of new records without any follow-up or resolution is unacceptable. I'm left wondering about the status of my order and when, if ever, I'll receive the product I've paid for.

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Miele
July 24, 2024 9:01 am (22 hours after complaint)

Dear Hasan T., Our Customer Communication Center representatives will contact you as soon as possible regarding your request. For any requests, suggestions, or complaints, you can reach us. Best regards, Miele Customer Communication Center

Hasan
Hasan
July 27, 2024 9:22 am

You called, but it's the same vicious cycle again, we can't get past "we will forward it to the accounting department." It seems we will end up in court over a trifling matter.

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Miele
August 13, 2024 10:41 am

Dear Mr. Hasan T., We are pleased to inform you that your transactions have been completed after our checks. Thank you for choosing Miele. For any requests, suggestions, or complaints, you can reach us. Best regards, Miele Customer Communication Center

Hasan
Hasan
August 13, 2024 11:31 am

Here's the translated text from Turkish to English: "The problem here is that no one in your company is aware of anyone else! Just yesterday, on 12.08, I created a new request. You didn't send the product, and you didn't refund my money either! A lady called and said that they couldn't see the money you sent in our account and then hung up. Look, I also talked to the banks and got confirmation, and I sent you the receipt as well. Check your account at the Akbank Levent branch. The way I sent the money to you is fast, and in case of a dispute in such transactions, the relevant amount is refunded in 1 second. You have been making me struggle for a month over a small amount of money."

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