I purchased a pair of Jake model jeans from Mavi’s official online store, and within just 4–5 months of normal use, the product developed noticeable fading and color loss. I want to clearly state that I did not use any bleach or harsh chemicals on the product at any point, yet this issue still occur...
On December 7, 2025, at 6:46 PM, I purchased a zip-up jacket/cardigan from the Mavi store at Kahramanmaraş Piazza Mall. I used the product the next da...
I purchased several shirts from Mavi, trusting the brand’s quality, but one of them tore at the elbow area while the others developed noticeable color fading. I have always washed and used the products according to the care label instructions. I reported the issue to a Mavi store, and the items were...
"They responded with the necessary sensitivity. They helped with the product exchange. I thank them. It was commendable that Mavi responded and acted attentively."
Encouraged by my friend’s praise, I shopped at Mavi for the first time on June 4, 2025, but the t-shirts I bought ended up fading and shrinking. I sub...
I bought a product from the Mavi brand's page. The product I bought was damaged in cargo. I was not notified and the refund was not made. Mavi officials said that they could not compensate. When I complained here, Mavi called me and defined an apology coupon. I bought the product again with the coup...
I have been a loyal customer of Mavi for years, but I am extremely disappointed with the recent quality of their jeans. Every pair I purchase ends up tearing in the crotch area after just a few wears. This is not only frustrating but also unacceptable for the price paid. I take proper care of my jea...
I wanted to wash the pants I bought from Mavi Jeans after trying them on and wearing them home. After washing, the tight fit, which was the main feature of the pants, was completely lost, and they became extremely loose. I followed all the washing instructions carefully, so this should not have happ...
Dear Customer Service, I previously purchased a shirt from Mavi and submitted a complaint on Xolvie regarding its defect after washing. In response, I was informed that I could exchange the product. However, when I visited the store for the exchange, I did not receive any assistance. I am disappoint...
I have been using your Mavi Rock Rebel perfume for over 8-9 years, and it has almost become my signature scent. However, I recently noticed a significant decline in its longevity with the last 2-3 bottles I purchased. Even those around me have pointed out that the scent is no longer noticeable. Prev...
Hello. I visited the Mavi Galatasaray Taksim branch on 27.02.2025 regarding issues with three t-shirts. Two had shrinkage problems, and one had discoloration. Ms. H***, who I assumed was the store manager, was indifferent, judgmental, and unwilling to help. Without listening to the customer, she act...
"Thank you"
In May 2024, I purchased a pair of jeans from the Mavi store for ₺1200. Despite wearing them for a very short time, the fabric in the crotch area tore. I took the jeans to the Mavi store along with my receipt, and they were sent for inspection under complaint number 1002729523. However, even after 1...
On 05.01.2025, I purchased a "water-repellent" jacket from Mavi, code M0110457-70877003, and have attached its pictures. While the jacket is supposed to be waterproof, every time I wear it—even when I am completely still or riding my motorcycle—the inside becomes completely soaked, despite no sweati...
"Dear Ekrem Ciğerli, Erzurum 17/01/2025 First of all, we thank you very much for sharing the issue you experienced with your product with us. We aim to provide our customers with a flawless product and shopping experience. We review Mavi products that you are not satisfied with for any reason in order to continuously improve our quality and service, and we try to identify the source of the problem. The product with code M0610925-620004, which you left at the Erm Serracity AVM Mavi store with a Shrinking-Shortening complaint, has been examined by the Mavi Quality Team, and no error due to production has been found. The change in the product may have developed due to factors it was exposed to during washing and drying conditions. Therefore, we would like you to know that we cannot assist you with an exchange or return. Sincerely, Mavi Customer Relations"
I bought a sweatshirt from Mavi, but it shrank significantly after just one wash and became too small to wear. I took the item to the Erzurum Palerium...
I bought two pairs of sweatpants from Mavi Jeans, and I noticed considerable stretching and visible colour fading after just a few washes. I was worried about the quality, so I decided to send the items in for inspection. Yesterday, I got a message saying there was no stretching issue, but it comple...
I purchased a sweatshirt from Mavi and discovered a colour defect related to the fabric on the back after wearing it. I paid the full price, and at no...
I bought a Mavi jacket, but the elastic on the sleeve was damaged, making it appear oversized and baggy. I went to the store where I purchased the jac...
I have had to return and exchange various types of pants purchased from Mavi four times now. On three separate occasions, pants of different styles wore out and tore in the same spot—the inner thigh area. Each time, I went through the exchange process, and today, the same issue happened again. The p...
I purchased a pair of jeans from Mavi and have only worn them around 5-6 times. After almost a year, I discovered a defect in the stitching on the back. I brought the jeans to the store, and the staff acknowledged the defect and planned to exchange them at first. Unfortunately, they were unable to l...
I live in Bartın and purchased two pairs of jeans from Mavi Jeans 13 days ago. One of them has a defect on the right leg due to a cutting error, making it a faulty product. Unfortunately, I’ve lost the receipt, but I noticed the defect today when I wore them and immediately took them off. I’m reques...
Last September, my friend gifted me a Mavi brand shirt for my birthday, which I’ve only worn 2 or 3 times. It was washed once and stored since it’s a seasonal item. When I took it out for use again, I noticed it had faded, as shown in the pictures. I sent it to Mavi for inspection, only to be told t...
