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Mavi Pants Tear in Inner Thigh Area Repeatedly and Require Constant Exchanges

Umutcan
November 12, 2024 11:50 PM47

I have had to return and exchange various types of pants purchased from Mavi four times now. On three separate occasions, pants of different styles wore out and tore in the same spot—the inner thigh area. Each time, I went through the exchange process, and today, the same issue happened again. The pants I purchase consistently experience tearing in the inner thigh area shortly after I buy them. Additionally, I have encountered color fading, which adds to my frustration. While Mavi has allowed me to exchange the pants at the original purchase price, each visit results in additional charges due to price increases on the same item. On my fourth visit, they decided to send the pants for inspection. If the inspection team does not approve the exchange, they will return the torn pants to me. After all the inconvenience caused by Mavi, I am certain that I will not shop there again.

November 14, 2024 9:45 AM (1 day after complaint)

Dear Umutcan Ş.., We are very sorry for the inconvenience you have experienced. Please be assured that we will contact you regarding the matter as soon as possible. Best regards, Mavi Customer Relations

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