In May 2024, I purchased a pair of jeans from the Mavi store for ₺1200. Despite wearing them for a very short time, the fabric in the crotch area tore. I took the jeans to the Mavi store along with my receipt, and they were sent for inspection under complaint number 1002729523. However, even after 16 business days, I received no response. When I called customer service, they told me, "Yes, it is still waiting with the quality team." Later, I received a message stating that my request was rejected due to "customer washing error."
I am addressing those who, like me, have been loyal Mavi customers for years: their products are now both low quality and overpriced. I used to believe they were expensive but at least high quality, but that is no longer the case. They are basically selling jeans for ₺1200 that last only one or two months. I do not forgive them for this; ₺1200 is not a small amount of money today. They got my money once, but never again. Consider this a warning to those thinking of buying from them.
I have been a loyal customer of Mavi for years, but I am extremely disappointed with the recent quality of their jeans. Every pair I purchase ends up tearing in the crotch area after just a few wears. This is not only frustrating but also unacceptable for the price paid. I take proper care of my jea...
I sent my jeans, which tore at the crotch, to the Mavi store for inspection under the “Tearing & Wear” complaint. However, I was informed that there was no manufacturing defect and that an exchange or refund could not be made. The jeans were not damaged due to wear but tore along the seam. I used th...
The jeans I bought from Mavi last year have already worn out and torn, failing to last even a full year. This isn’t the first time I’ve encountered th...
I purchased several shirts from Mavi, trusting the brand’s quality, but one of them tore at the elbow area while the others developed noticeable color fading. I have always washed and used the products according to the care label instructions. I reported the issue to a Mavi store, and the items were...
I purchased a pair of jeans from Mavi and have only worn them around 5-6 times. After almost a year, I discovered a defect in the stitching on the back. I brought the jeans to the store, and the staff acknowledged the defect and planned to exchange them at first. Unfortunately, they were unable to l...
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