I purchased several shirts from Mavi, trusting the brand’s quality, but one of them tore at the elbow area while the others developed noticeable color fading. I have always washed and used the products according to the care label instructions. I reported the issue to a Mavi store, and the items were sent for inspection. However, I was informed that “no manufacturing defect was detected,” and my request for an exchange or refund was rejected. I strongly disagree with the claim of user error, as it is clear that both the tear and the color fading in such a short time indicate a problem with the material or production quality. Experiencing this level of deterioration under normal use is unacceptable. I chose Mavi with confidence, but this situation has seriously damaged my trust in the brand. Therefore, I request that an exchange or refund be issued.
Hello, I’ve had quality issues with several items I purchased from Mavi Jeans, including three pairs of pants and one t-shirt. The pants have faded, torn, and deformed, while the t-shirt has noticeable color changes. I took them to a Mavi store for inspection, but my claims were rejected for all ite...
I sent my jeans, which tore at the crotch, to the Mavi store for inspection under the “Tearing & Wear” complaint. However, I was informed that there was no manufacturing defect and that an exchange or refund could not be made. The jeans were not damaged due to wear but tore along the seam. I used th...
I experienced fading and shrinking with my Mavi Jeans products and returned them to the store, filing a complaint. However, I was informed that the issue was my fault, and no assistance was provided. They acted as if I had caused the damage, which is frustrating. Any piece of clothing can fade over ...
Dear Customer Service, I previously purchased a shirt from Mavi and submitted a complaint on Xolvie regarding its defect after washing. In response, I was informed that I could exchange the product. However, when I visited the store for the exchange, I did not receive any assistance. I am disappoint...
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