I purchased a sweatshirt from Mavi and discovered a colour defect related to the fabric on the back after wearing it. I paid the full price, and at no point did the sales staff or the product label indicate any defects. I’m feeling a bit uncertain about how to move forward with the exchange. I also bought a pair of trousers, but they ended up being too tight when I tried them on at home. During my shopping experience, the sales associate confidently claimed that the trousers would fit perfectly and promised they would stretch with wear. Upon comparing them to my other trousers, I discovered they were indeed one size smaller. I am truly disappointed with the quality of the product and the service I received. I anticipate a just resolution and adequate customer support from Mavi.
I bought two pairs of sweatpants from Mavi Jeans, and I noticed considerable stretching and visible colour fading after just a few washes. I was worried about the quality, so I decided to send the items in for inspection. Yesterday, I got a message saying there was no stretching issue, but it comple...
I purchased several shirts from Mavi, trusting the brand’s quality, but one of them tore at the elbow area while the others developed noticeable color fading. I have always washed and used the products according to the care label instructions. I reported the issue to a Mavi store, and the items were...
Hello, I’ve had quality issues with several items I purchased from Mavi Jeans, including three pairs of pants and one t-shirt. The pants have faded, torn, and deformed, while the t-shirt has noticeable color changes. I took them to a Mavi store for inspection, but my claims were rejected for all ite...
A t-shirt was purchased as a birthday gift from Mavi Jeans' online store, but to my disappointment, it arrived with a defect. This was meant to be a special gift, and now we’re forced to go through the hassle of exchanging or returning it, which will take time and effort. Why is Mavi Jeans sending o...
I sent my jeans, which tore at the crotch, to the Mavi store for inspection under the “Tearing & Wear” complaint. However, I was informed that there was no manufacturing defect and that an exchange or refund could not be made. The jeans were not damaged due to wear but tore along the seam. I used th...
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