Mavi Jacket I Bought Has a Torn Sleeve Elastic and Requires a Month-Long Inspection

I purchased several shirts from Mavi, trusting the brand’s quality, but one of them tore at the elbow area while the others developed noticeable color fading. I have always washed and used the products according to the care label instructions. I reported the issue to a Mavi store, and the items were...

I sent my jeans, which tore at the crotch, to the Mavi store for inspection under the “Tearing & Wear” complaint. However, I was informed that there was no manufacturing defect and that an exchange or refund could not be made. The jeans were not damaged due to wear but tore along the seam. I used th...

I purchased a pair of jeans from Mavi and have only worn them around 5-6 times. After almost a year, I discovered a defect in the stitching on the back. I brought the jeans to the store, and the staff acknowledged the defect and planned to exchange them at first. Unfortunately, they were unable to l...

Dear Customer Service, I previously purchased a shirt from Mavi and submitted a complaint on Xolvie regarding its defect after washing. In response, I was informed that I could exchange the product. However, when I visited the store for the exchange, I did not receive any assistance. I am disappoint...

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