Mavi Jeans Sold Me a Defective Water Repellent Jacket That Soaks from the Inside

Mavi Jeans Sold Me a Defective Water Repellent Jacket That Soaks from the Inside
Mavi Jeans Sold Me a Defective Water Repellent Jacket That Soaks from the Inside
Mavi Jeans Sold Me a Defective Water Repellent Jacket That Soaks from the Inside
Mavi Jeans Sold Me a Defective Water Repellent Jacket That Soaks from the Inside
+2
Bircan
February 7, 2025 3:23 PM33

On 05.01.2025, I purchased a "water-repellent" jacket from Mavi, code M0110457-70877003, and have attached its pictures. While the jacket is supposed to be waterproof, every time I wear it—even when I am completely still or riding my motorcycle—the inside becomes completely soaked, despite no sweating. I believe the jacket traps heat from my body while the outer layer is exposed to the cold, causing condensation inside, leaving it as wet as if water had been poured inside. I cannot use the jacket at all. I've never encountered anything like this before. How can a jacket create internal moisture without any body sweat? On the first day, after this condensation occurred, my clothes turned black from color transfer. The dye also bled into the jacket's inner lining near the neck area, creating discoloration. This jacket is clearly defective. A Mavi brand jacket costing ₺2799 should not have these issues! I request a resolution, either through a refund or exchange for another jacket. It has only been one month since I bought it!

March 13 6:21 PM (13 months after complaint)

Dear valued customer, Our teams have provided the necessary information regarding your request. You may contact us at any time for any questions or requests. Thank you for your understanding, and we wish you a good day. Sincerely,

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Mavi Sweatshirt Shrunk After Washing – Poor Quality and No Accountability

Ekrem
January 17, 2025 8:26 PM20

"Dear Ekrem Ciğerli, Erzurum 17/01/2025 First of all, we thank you very much for sharing the issue you experienced with your product with us. We aim to provide our customers with a flawless product and shopping experience. We review Mavi products that you are not satisfied with for any reason in order to continuously improve our quality and service, and we try to identify the source of the problem. The product with code M0610925-620004, which you left at the Erm Serracity AVM Mavi store with a Shrinking-Shortening complaint, has been examined by the Mavi Quality Team, and no error due to production has been found. The change in the product may have developed due to factors it was exposed to during washing and drying conditions. Therefore, we would like you to know that we cannot assist you with an exchange or return. Sincerely, Mavi Customer Relations"