LC Waikiki Complaint Mishandled and Turned Into Workplace Pressure

I am submitting this complaint regarding LC Waikiki Osmaniye Park AVM because an issue I experienced solely as a customer was unfairly reflected onto my fiancé, who works at the store, and this has seriously damaged my trust in the brand. After an unpleasant experience in the store, I filed a complaint through LC Waikiki’s official website entirely in my capacity as a customer. I expected the matter to be handled directly with me, as is standard in any customer complaint process.

However, instead of resolving the issue with me, I later discovered that my fiancé—who had no involvement in the incident—was pressured by store management and supervisors to provide a written defense. My primary concern is with the management team that escalated my personal complaint into a workplace issue and used it as a form of pressure against an unrelated employee. It is completely unacceptable that an uninvolved staff member is forced to defend himself or is made to appear responsible simply because of a personal relationship with the complainant.

This approach undermines the integrity of the complaint process and creates a harmful and intimidating work environment. I request that LC Waikiki address this situation immediately. Specifically, I demand that the managers responsible for this action be identified and held accountable, and that both I and my fiancé receive a clear and formal apology.

Additionally, I expect a written assurance that my fiancé will not face any form of pressure, retaliation, or workplace harassment as a result of this incident. This case should also be properly documented and monitored to ensure that similar situations do not occur in the future.