LC Waikiki refused to refund my order, how can I dispute this?

On April 19, 2026, I purchased a set of earrings and a brooch set through the LCW mobile app. Although today marks the 4th business day, my order still shows as “preparing.” What makes this even more frustrating is that another order I placed later, on April 22, has already been packed and is progre...

I purchased a sweater from the LC Waikiki Anatolium store on January 4, 2026. After a short period of use, the product developed serious quality issues such as pilling, shrinking, and loosening in the waist and sleeve elastic areas, making it unusable for me. Due to these issues, I visited the LC W...

On 29 March, I made a purchase via the LC Waikiki mobile application to buy two trousers for my son. One of the products was priced at ₺649 and the other at ₺499. Although LC Waikiki’s system rarely offers proper coupon codes or meaningful discounts, this time a small discount had been defined in my...

Less than a month ago, I purchased a black pair of pants from the LC Waikiki (LCW) Kayseri Forum store for approximately $21. After wearing them only two or three times and washing them a few times, the pants have literally turned gray. The color has faded noticeably, clearly revealing the poor qual...

On October 21, 2025, I purchased a pair of boots from LCW’s online store that were advertised as waterproof. However, even with short-term use in rainy weather, the boots allowed water to leak inside, completely soaking my socks. Because of this issue, I stopped using the product, believing it to be...

On January 10, 2026, I purchased a collared sweater for ₺600 from the LC Waikiki store. After I washed the sweater in the washing machine in line with normal use, the product noticeably shrank and became unwearable. Due to this problem, I went back to the same store and requested an exchange. The ca...

I purchased a pair of men’s daily shoes from the LCW Silifke store and have been using them for about 1 month. In a very short time, the soles of both shoes tore from the same spot, which clearly indicates a quality problem rather than normal wear. Since the product has been used for a short period ...

On October 13, 2025, I sent my child’s school backpack—with a broken zipper—for repair as directed by the store. About two weeks later, when I went to the store to follow up, I was told the repair had been completed and that I would be called once the product arrived at the store. However, I never r...

My order number 2509101201317, placed with LCW on September 10, was delivered to the carrier on September 15, and since I live abroad, it arrived on September 30. However, the two-pack of baby girls’ square-neck tank tops I ordered was missing. On the day I received the package, I contacted LCW cust...

On October 6, 2025, my husband purchased a women’s jacket for me from the LCW Ümraniye store. I normally wear size XS, but the store employee gave my husband a size S. Without checking, he bought the item and brought it home. When I tried it on, I realized it was far too large, and upon checking the...

On September 19, 2025, I sent back items from my LCW online order via Sürat Kargo to be returned. My return code is 459163930191. However, my products were lost during shipping, and I have not received any refund to date. Despite contacting customer service multiple times about my items totaling ₺1,...

LCW sent me baby booties instead of the products I ordered. On 05/09/2025, I placed an order through the LCW website for 2 t-shirts as part of my son’s school uniform, as well as a dress, a beach dress, and socks for myself, paying a total of around ₺1700. However, the package only contained baby bo...

We ordered a product from the LCW website on 25.03.2025. Although I ordered size 31 shoes, they had actually sent size 30 with a size 31 label stuck on top—as if mocking people’s intelligence. I immediately went through the hassle of returning the product by courier. The item reached the seller, but...

LCW sent the wrong product. I contacted customer service and showed the incorrect items via video call. They asked me to wait for a review process. Four days passed, and no one contacted me. I marked the items as incorrect through the app and sent them back to LCW via courier. After delivery, they s...