A cardigan I purchased from the LC Waikiki (LCW) online store a short time ago started pilling and shedding fibers very quickly. Because I was dissatisfied with the quality, I went to the store and returned the item. Instead of a refund, they gave me a store card and told me that I could use it for online shopping.
I tried to find another cardigan for exactly the same amount, down to the last cent, and I was able to find one on the website. However, when I added the item to my cart, I was told that they could not accept the card because the product was being sold by another seller, even though it was listed on their own website. As a result, I had to start looking for another product.
When I added a different item to my cart and proceeded to checkout, I was told that my gift card balance was empty, even though the card appeared as active when I entered it on the first page. I have now been left in this situation for over an hour. I also contacted live chat support, but no solution was provided. Instead, they keep asking me different questions and dragging the issue out without resolving it.
I want this problem to be resolved immediately. It is not acceptable that such a large retail brand is unable to properly compensate a customer for a single defective cardigan.
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