I got a Billy bookcase from IKEA’s website, but the door arrived damaged. We got the delivery person to fill out a report and reached out to IKEA for a replacement. The courier picked up the damaged product on January 2, 2025. It's been 10 days, and we're still waiting for the replacement to show up. Whenever I reach out to IKEA customer service, they always say that someone from the right team will get back to me, but I never hear from anyone. I'm let down by this experience and wish I hadn't bought it. I had faith in IKEA for their expertise and quality, but this situation really doesn’t show that at all. I really hope this gets sorted out soon, and that my replacement is sent right away.
I bought a bookcase from IKEA online on November 27, 2024, but parts of the product arrived damaged. I requested an exchange, but it was processed as a refund instead. I could not establish clear communication with customer service, and despite three months passing, the issue remains unresolved. I w...
I bought 26 products from the IKEA online store, and my order dated 01.07.2025 was delivered by Arvato. As you might expect with so many separate pieces, we only noticed over the weekend—while assembling everything—that one of the items was missing. According to the attached invoice, I ordered 6 Bil...
In August, I placed an order for a Forsand wardrobe door from the IKEA online store (Order No: 110308255901786). The product was delivered damaged, so I requested a replacement. The new product they sent was lost during shipping, and although they claimed it had been delivered to me, I proved that i...
We realized that the Billy Oxberg bookcase we bought from IKEA was not been delivered to us, I opened a record about it. It has been about 20 days, I call them almost every day for a copy of the delivery report or information about my undelivered product. But I can't get a response, this is annoying...
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