IKEA Did Not Send Replacement for My Damaged Billy Bookcase Door After 10 Days

IKEA Did Not Send Replacement for My Damaged Billy Bookcase Door After 10 Days
Mustafa
IKEA
36

I got a Billy bookcase from IKEA’s website, but the door arrived damaged. We got the delivery person to fill out a report and reached out to IKEA for a replacement. The courier picked up the damaged product on January 2, 2025. It's been 10 days, and we're still waiting for the replacement to show up. Whenever I reach out to IKEA customer service, they always say that someone from the right team will get back to me, but I never hear from anyone. I'm let down by this experience and wish I hadn't bought it. I had faith in IKEA for their expertise and quality, but this situation really doesn’t show that at all. I really hope this gets sorted out soon, and that my replacement is sent right away.

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