We ordered a coffee table with order number 111510241503476, but when we unpacked it, we found the lower part broken. This falls under the defective product category, and I am filing a complaint about it. I sent photos via email and through the app, and domestic shipping was arranged for the return. However, they informed me that they do not accept furniture. We have been calling IKEA for two weeks to have this table picked up, but all we hear is that “a request has been created” or “an email has been sent,” yet no action has been taken. We are beyond frustrated and cannot remain calm about this situation anymore. IKEA should take back this damaged product just as they sent it to us. We are at the point where we will keep calling and complaining nonstop until this is resolved; we will not accept this outcome. We are left with a damaged product and no coffee table. We are openly saying that we regret ordering from IKEA. We do not want to hear about any more “requests being created”; we just want them to come and pick up this defective product and return it the way it arrived.
IKEA has been causing me trouble for 21 days. On November 17, I ordered a desk, which was delivered broken by Horoz Logistics on November 24 with order number 121711240644796. As soon as I opened the package, I wanted to return it and called the delivery person. They said they could only pick it up ...
The Kragsta coffee table I ordered online from IKEA was delivered in a box that had been opened and resealed. When I opened the package, I discovered that the table legs were broken. I sent them back with a replacement code, but one of the legs sent again also arrived broken. For the past three days...
I ordered a table and chair set from IKEA's online store on August 8, 2023. The products were delivered on August 16th, but two pieces were missing, much to my dismay: a portion of the table and one chair. The missing chair eventually arrived, but it was not only broken but also missing several piec...
I recently placed an order, numbered 311812222308506, on the IKEA website on December 18th. Unfortunately, upon receiving the order, I discovered that one of the products was faulty and I requested an exchange. Despite reaching out to IKEA's customer service multiple times, it has been three weeks a...
number 213011231534726, which, according to the tracking information, has been marked as delivered, unfortunately, I have not received any of the items from this order. distressing to see that the tracking status indicates "delivered," but the products have not reached me. I understand that logistic...
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