I purchased a shelf online from IKEA, but it arrived with scratches all over. I immediately requested an exchange, and customer service assured me that an exchange code would be sent via email. However, it’s been a week, and despite calling daily, I still haven’t received the code or any updates.
This lack of follow-through and communication from IKEA is incredibly frustrating. I expected a smooth resolution for an issue that was not my fault. I am asking IKEA to prioritize this matter and provide the exchange code promptly. Customers shouldn’t have to chase the company repeatedly for such a simple issue. Please resolve this situation as soon as possible.
I got a Billy bookcase from IKEA’s website, but the door arrived damaged. We got the delivery person to fill out a report and reached out to IKEA for a replacement. The courier picked up the damaged product on January 2, 2025. It's been 10 days, and we're still waiting for the replacement to show up...
I purchased a Pax wardrobe along with assembly service from the IKEA online store under order number 112309257652496. When the assembly team arrived, they found that the products were damaged and filed an official report. This incident occurred on Tuesday, October 7, but since then, I haven’t receiv...
I've been waiting for a product replacement for four months, and IKEA has failed to send me the products. IKEA, in reality, doesn't live up to its reputation as a corporate and reputable brand in the aftermarket. Engaging with their customer service has proven to be a time-consuming and unproductive...
In August, I placed an order for a Forsand wardrobe door from the IKEA online store (Order No: 110308255901786). The product was delivered damaged, so I requested a replacement. The new product they sent was lost during shipping, and although they claimed it had been delivered to me, I proved that i...
I made this complaint in my country, but I didn't get any results. Hoping that global management might help me, I am sharing it here. I bought a product from IKEA exactly a week ago. When I opened the product at home, I realized that the assembly screws were missing, so I contacted customer service....
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