IKEA Shelf Arrived Scratched, No Exchange Code After a Week

IKEA Shelf Arrived Scratched, No Exchange Code After a Week
IKEA Shelf Arrived Scratched, No Exchange Code After a Week
IKEA Shelf Arrived Scratched, No Exchange Code After a Week
IKEA Shelf Arrived Scratched, No Exchange Code After a Week
Yasin
IKEA
January 8, 2025 9:07 AM57

I purchased a shelf online from IKEA, but it arrived with scratches all over. I immediately requested an exchange, and customer service assured me that an exchange code would be sent via email. However, it’s been a week, and despite calling daily, I still haven’t received the code or any updates.

This lack of follow-through and communication from IKEA is incredibly frustrating. I expected a smooth resolution for an issue that was not my fault. I am asking IKEA to prioritize this matter and provide the exchange code promptly. Customers shouldn’t have to chase the company repeatedly for such a simple issue. Please resolve this situation as soon as possible.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I damaged my IKEA furniture. Can I get a replacement?

65 Complaint

While browsing at an IKEA store, I camee across furniture pieces marked as "as-is" due to slight damage. What do they do with their "seconds" or slightly damaged goods?

20 Complaint

Similar Complaints

1

IKEA Pax Wardrobe Arrived Damaged — No Follow-Up After Assembly Report

Gul
IKEA
October 12, 2025 5:19 PM27

I purchased a Pax wardrobe along with assembly service from the IKEA online store under order number 112309257652496. Wh...

IKEA Pax Wardrobe Arrived Damaged — No Follow-Up After Assembly Report
IKEA Pax Wardrobe Arrived Damaged — No Follow-Up After Assembly Report

IKEA Has Not Sent My Products For 4 Months!

Çağrı
IKEA
October 13, 2023 4:18 AM54

I've been waiting for a product replacement for four months, and IKEA has failed to send me the products. IKEA, in reali...

IKEA Has Not Sent My Products For 4 Months!
1

IKEA Forsand Wardrobe Door Replacements All Arrived Damaged

Hasan
IKEA
November 18, 2025 10:24 AM40

In August, I placed an order for a Forsand wardrobe door from the IKEA online store (Order No: 110308255901786). The pro...

IKEA Product Missing Assembly Screws, for a Week I'm Begging for Solutions

Emir
IKEA
November 23, 2023 7:21 PM61

I made this complaint in my country, but I didn't get any results. Hoping that global management might help me, I am sha...