I purchased a shelf online from IKEA, but it arrived with scratches all over. I immediately requested an exchange, and customer service assured me that an exchange code would be sent via email. However, it’s been a week, and despite calling daily, I still haven’t received the code or any updates.
This lack of follow-through and communication from IKEA is incredibly frustrating. I expected a smooth resolution for an issue that was not my fault. I am asking IKEA to prioritize this matter and provide the exchange code promptly. Customers shouldn’t have to chase the company repeatedly for such a simple issue. Please resolve this situation as soon as possible.
I recently placed an order, numbered 311812222308506, on the IKEA website on December 18th. Unfortunately, upon receiving the order, I discovered that one of the products was faulty and I requested an exchange. Despite reaching out to IKEA's customer service multiple times, it has been three weeks a...
I've been trying to get in touch with IKEA's customer service for days now, but each time I call it's always the same story - something wrong with the system. I've tried emailing them too, but no response so far. It's especially frustrating because I ordered a cupboard four days ago and it still has...
I got a Billy bookcase from IKEA’s website, but the door arrived damaged. We got the delivery person to fill out a report and reached out to IKEA for a replacement. The courier picked up the damaged product on January 2, 2025. It's been 10 days, and we're still waiting for the replacement to show up...
I purchased a Pax wardrobe along with assembly service from the IKEA online store under order number 112309257652496. When the assembly team arrived, they found that the products were damaged and filed an official report. This incident occurred on Tuesday, October 7, but since then, I haven’t receiv...
I've been waiting for a product replacement for four months, and IKEA has failed to send me the products. IKEA, in reality, doesn't live up to its reputation as a corporate and reputable brand in the aftermarket. Engaging with their customer service has proven to be a time-consuming and unproductive...
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