On July 26, 2024, I placed an order for a Pax brand 3-door wardrobe from IKEA's online store, spending nearly 25,000 TL, with a shipping cost of around 2,500 TL. Upon receiving the delivery, the three wardrobe doors appeared to be well-packaged, but when we removed the bubble wrap, we found that the inner cardboard was deformed and all three doors were cracked. It seems that the damaged product was previously returned by another customer and carelessly sent to us.
I contacted IKEA customer service and created an exchange code, but the process took three days and required daily calls. The designated shipping company, Yurtiçi Kargo, refused to pick up the items because they were slightly oversized, despite the fact that the doors weigh around 30 kg each. Now, the seven-day return window is almost up, and IKEA has been delaying by promising to send another shipping company, but no action has been taken.
I am extremely frustrated and feel mistreated by this experience. I will never shop at IKEA again and plan to file a complaint with the Consumer Arbitration Committee regarding this matter.
On June 19, 2024, I went to the IKEA Ankara Store and bought the parts I needed for a Pax wardrobe. I made the payment at the checkout using the order document they gave me in the store. I made arrangements for a few of the products to be sent to Konya. After a few days, the Ankara store reached out...
We purchased a PAX corner wardrobe from the IKEA Ümraniye store on 01.08.2024, with the project, assembly, and delivery to be handled by IKEA. However, the person who designed it didn’t pay attention to the measurements, and we ended up buying a faulty product. When the product arrived for assembly,...
On August 3, 2023, I went to the IKEA store in Ankara and bought two wardrobe doors and a glass shelf. The whole time I was shopping at this IKEA store, I had a lot of problems. Even though I paid extra for delivery, the store did not help me with my shopping and caused problems with the delivery of...
I purchased a Pax wardrobe from the IKEA Bayrampaşa store and had to return a component of it. I was informed that I could visit the store to process the return, as the item was originally purchased in-store. We completed the transportation form for the return and made the payment for transportation...
On May 28, 2025, I placed an order with IKEA (Order No: 212805251635316), and the status shows that all items were delivered. However, this is absolut...
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