Previously, I planned to buy three Hasvik cabinets and a sliding wardrobe from your IKEA store, as well as an additional cabinet covered by the IKEA guarantee. Because the skeleton cabinets were not in stock, the staff recommended ordering them online through IKEA's website. Everything appeared to be in order until our order arrived. Despite having received price information in advance, including assembly fees for both the online-ordered cabinets and the shelves and drawers we purchased in-store, we discovered cracks and breaks in the boards of the delivered cabinets. The assembly team said they would arrange for the products to be picked up and replaced, but they couldn't give us a timeframe. IKEA has now received the full upfront payment, including service and assembly fees as well as online order fees. Why are my family and I being inconvenienced? Why are we paying the price for their carelessness? IKEA's lack of care was not what I expected. We had to spread the contents of the old cabinet throughout all the rooms in preparation for the assembly team's arrival because they requested a clean and empty area for assembly. As a result, as the purchased cabinet remains unassembled, our rooms will be in disarray during the upcoming Eid-al-Adha holiday on June 27, 2023. Broken wood and everything else awaiting installation are just sitting there, with no communication or updates from IKEA. While IKEA is a foreign company, they should be aware that Turkish customs and traditions call for guests to be welcomed in an organized and orderly manner, rather than causing such distress and inconvenience.
The wardrobe I bought a year ago was sold to us, even though it had missing parts in the store. When it was delivered to our home, we noticed the missing parts and sent them to the store. After 2 months, the missing parts arrived and were assembled. However, after installation, we noticed that the c...
I recently purchased a bunk bed from IKEA and upon assembling it, I noticed that some of the parts were misaligned and one piece was cracked. When I contacted IKEA, they informed me that since I hadn't opted for their delivery service, I would have to transport the product myself. It's disappointing...
I just bought a product from the IKEA store in Ümraniye, paying for delivery and assembly services in advance. So, I set up a delivery date, took the day off, and waited at home, but my products never showed up, and the company didn't bother to let me know. When I contacted the delivery team, they s...
I paid an extra fee for delivery and assembly services to ensure the product I purchased would not be damaged. The delivery team arrived but didn’t even touch the item. When the IKEA assembly team came, they discovered the product was already damaged. The item was clearly defective, and the installe...
I purchased a Pax wardrobe along with assembly service from the IKEA online store under order number 112309257652496. When the assembly team arrived, they found that the products were damaged and filed an official report. This incident occurred on Tuesday, October 7, but since then, I haven’t receiv...
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