I made a 2-night reservation at The Hera Suits Hotel through Hotels.com. Later on, I had to cancel because my friend had also made a reservation at the same hotel through a different platform. During the cancellation process, it stated on the screen that I would receive a full refund, but I didn't get it. So, I contacted Hotels.com through their online chat. The representative told me that I had the right to a refund and asked me to reach out again if I didn't receive payment or any related email within a few days. Accordingly, I called them a few days later. The representative on the phone said that I had missed the deadline for the refund by 8 minutes, but I had seen the statement on my screen promising a refund. The representative said they would contact the hotel again. The hotel owner informed them that the cancellation didn't go through, and since they had received full payment, they would continue to hold the room for us, thus refusing to provide a refund. Neither Hotels.com nor The Hera Suits Hotel offered any assistance regarding the issue. I can't understand how a company like Hotels.com fails to resolve our grievances. This experience is completely unprofessional, and I expect it to be resolved in some way.
I made a hotel reservation through Hotels.com, but I realized I had booked the wrong room. I immediately contacted customer support to correct the issue. The representative assured me that the cancellation was processed, the hotel had approved the refund, and I would receive my money back within 7-1...
I had to cancel a hotel reservation I made through Hotels.com about 2 hours later because I couldn't change my plans, and I quickly let the authorities know. At first, they said they couldn't process the refund, but after talking it out, they made it clear that they could help with the refund. It's ...
I booked a reservation through Hotels.com and received an email the next day stating that my reservation was canceled. When I asked for an explanation, Hotels.com sent an email saying they would respond within 72 hours. It has now been 7 days, and I still have no response or proper resolution. I con...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I am absolutely outraged with Hotels.com! I booked a hotel reservation for two people, and after completing the payment, the reservation inexplicably showed up for only one person. Yet, I was charged the full price for two people! This is a complete scam, and I'm beyond frustrated with this blatant ...
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