I have been unable to access my Sidra chain account for about a month because of an authenticator issue. The account is secured with an authenticator that I can no longer access, which means I am completely locked out of my account and cannot log in or manage anything. During this period, I have submitted several support requests to your support team asking for help, but I have not received any response so far, which has made the situation very frustrating. I kindly request that you reset or remove the current authenticator linked to my account so that I can log in again and set up a new authenticator for security. The email address linked to my Sidra chain account is: emmanuelelijahju****@gmail.com. I would like this issue to be resolved as soon as possible so I can regain access to my account.
I have been unable to access my Sidra Chain account for about two months, since around 10 October 2025. When I try to log in, the system suddenly asks for a Google Authenticator code, even though I never activated or linked Google Authenticator to this account. Because of this, I am blocked at the G...
I have been unable to access my account on the Sidra Chain web portal for over a month due to a persistent “2FA authenticator invalid” error. Each time I try to log in and enter the correct code from my authenticator, the system repeatedly responds that the code is invalid, even though I am sure I a...
I have been unable to access my Sidra Chain account for the last two weeks because I lost access to my Google Authenticator, and as a result I cannot ...
Dear Sidra support team, I have lost access to my Sidra Authenticator. Please, I request a reset of my authenticator. I have been trying so many times but it is not working. Please help me resolve this situation for me. Please help me. Thank you.
My Sidra account has been logged out for almost a month and now it keeps asking for an authenticator code that I no longer have access to. When I tried to enable the authenticator while setting up my 2FA, it showed an error due to network issues, so I didn’t know it had actually gone through. A few ...
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