I booked a hotel by paying on Hotels.com. Weeks later, they reached out to me and informed me that the hotel did not accept the reservation and that I had the right to cancel. I didn't understand what they were asking me if the hotel wasn't going to accept it and immediately informed me that they had to cancel and make a new reservation. Prices have risen incredibly because it is New Year's Eve because of Hotels.com, the most important reason for this is that all affordable rooms are already full. In order to eliminate this grievance, only 138 TL coupons were sent for my reservation of 13500 TL. Although I sent e-mails, I can't get an answer. I'm officially being teased.
I wanted to book a room through Hotels.com, but the price quoted to me and the final payment price were very different. I tried refreshing the page to see if I was mistaken, but nothing had changed. The displayed price was 2,869 TL, and the reservation price was 3,345 TL. When I called Hotels.com, I...
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
I recently made a hotel reservation through the Hotels.com app, expecting to pay a total of 14,337.09 TL as advertised. To my surprise, my credit card was charged an amount of 14,974.05 TL instead. This represents a significant overcharge that needs to be rectified immediately. I have provided photo...
I made a 3-night reservation through Hotels.com but had to cancel it due to unexpected health issues. It was only after canceling that I realized the reservation was non-refundable. Before canceling, I had informed the hotel about the situation, and they responded with understanding, assuring me tha...
I made a reservation on February 14 through Hotels.com for Solis Alaçatı, and the payment was withdrawn directly from my account with no cancellation option. Now, more than a month and a half later, I just received an email from the hotel saying they won’t be opening for the season and that I need t...
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