I made a 3-night reservation through Hotels.com but had to cancel it due to unexpected health issues. It was only after canceling that I realized the reservation was non-refundable. Before canceling, I had informed the hotel about the situation, and they responded with understanding, assuring me that a refund should be processed upon cancellation. So far, so good. However, when I contacted Hotels.com to explain the situation, they said they would reach out to the hotel regarding the refund and inform me. Here's the strange part: even though they sell in Turkey, they have no Turkish employees and no reachable phone number. I don't understand this at all. Three days later, they informed me that they had spoken with the hotel multiple times but received no positive response regarding the refund. However, when I contacted the hotel directly, they claimed that nobody from Hotels.com had contacted them and that the refunded amount would stay with Hotels.com. I demand an immediate refund.
I booked a hotel in Tbilisi through Hotels.com, but the hotel notified me that they had closed and wouldn’t be able to accommodate us. Despite this, Hotels.com refused to refund the payment. The hotel confirmed that they didn’t receive the payment and even sent an email saying the booking was made t...
On March 24, 2025, I made a reservation through Hotels.com for a hotel in Eskişehir. Due to an unexpected situation, I had to cancel the booking the next day, on March 25. It’s now been several days, and I still haven’t received my refund. To make things worse, none of the contact numbers listed by...
I booked and paid for a hotel reservation in Greece through Hotels.com, expecting a smooth and reliable experience. However, the very next day, a hotel staff member personally called me to say they had no available rooms and would cancel my reservation. This was extremely frustrating, especially sin...
I booked a hotel through Hotels.com but quickly realized I had made a mistake and immediately canceled the reservation. Since the payment was still in authorization (provizyon) status on my card, I thought fixing this would be easy. But when I called both my bank and the hotel, they told me the refu...
I booked a 5-night hotel stay in Mecca through Hotels.com, paid in full, and received my confirmation. But when I arrived at the property, the hotel refused to check us in, claiming they don’t accept reservations made through Hotels.com and that our booking had no validity in their system. I was co...
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