Hotels.com is refusing to refund for the messed up booking. How long does the process take?

On January 6, I made a hotel reservation through Hotels.com. Even though I selected Saturday night in the system, the confirmation email showed Sunday night instead. In addition, although I selected three guests, the reservation was confirmed as 2 adults and 1 infant. As soon as I noticed this, I ca...

On November 23, I made a credit card reservation through Hotels.com for Thalassa Apart Hotel for the dates December 6–7, 2025, with a total amount of approximately $312 USD. I canceled this reservation on the same day it was made. Despite the time that has passed, the amount I paid has not been ref...

I made a reservation at Britannia Hyde Park Hotel in London through Hotels.com, under reservation number 72069407475380. Payment of 28,922.36 TL was taken on 24 December. My intention was to stay at the hotel from 28 December 2025 until 3 January 2026. However, due to an honest booking mistake, the ...

I made a reservation through Hotels.com for a stay at the Britannia Hyde Park Hotel in London for the dates December 28 – January 3. However, due to a date selection mistake in the system, I accidentally selected January 28 – February 3 instead. Despite this, when I went to the hotel on December 28 ...

I canceled my Hotels.com reservation number 72069622182132 for White City Beach Hotel on January 1, 2026. Although the total reservation amount was approximately $838 USD, this amount has not been refunded to my credit card. After canceling the reservation, I did not receive any information about t...

I made a reservation through Hotels.com for Otel Nil Fırat with confirmation number 72069582771748. The stay was booked with a check‑in date of 31.12.2025 and a check‑out date of 02.01.2026, and I paid 2,339.98 by credit card. However, when I arrived, the hotel could not find my reservation at all. ...

I made a reservation via Hotels.com for Frimley Lodge Motel from 24th until 27th under the name Christiane Farias, with booking/itinerary number 73307131220810. For this same stay, my card was charged twice, so I have been double charged for one single reservation. Both payments appear on my card st...

On the evening of October 22, at 7:30 p.m., I made a reservation for Orhan Hotel through Hotels.com and arrived at the hotel around 8:00 p.m. However, the hotel staff said they couldn’t see my reservation confirmation, that there were no available rooms, and that a room would be ready in about an ho...

I made my reservation number 72066894285522 on Hotels.com to stay at the Hilton Podgorica Montenegro hotel between December 24 and December 28. However, due to recent developments between countries, I was unable to obtain a visa and therefore cannot make my trip. For this reason, I requested to canc...

On September 27–28, we stayed at Olenda Cappadocia Hotel through Hotels.com with reservation number 72066496559349. When we returned from dinner, we were unable to open our room door, and the hotel staff had to break the door open. We pointed out that this was a serious safety risk and requested ano...

On September 25, 2025, we booked a one-night stay at Caner Hotel through Hotels.com (Itinerary No: 72066559547729) and paid a total of ₺1,227.50 by credit card. However, when we arrived, the room conditions did not match the photos shown on the website at all. There was hair, dust, and dirt everywhe...

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We booked a reservation through Hotels.com for Grand Ödemiş Kılıçarslan Hotel. However, when we arrived in Denizli, we discovered that there was no such hotel. When we first called the contact number provided, no one answered. Later, when the call was picked up, we were told that the place was not a...

I booked a stay at La Bella Hotel in Taksim, Istanbul through Hotels.com for November 22 check-in and November 23 check-out. On September 22, I canceled this reservation through the Hotels.com mobile app after paying a total of ₺541.23. However, even after 2 days, no refund has been issued to me. A...

On September 23, 2025, my reservation at Narvella House Hotel (Itinerary No: 72066368398596) was canceled unilaterally by Hotels.com, even though I never canceled it myself. My booking and payment had already been completed, and I had even purchased my flight tickets. However, three days later, I re...

I stayed at Majeste Hotel in Gümbet, Bodrum from September 9 to September 13, booking through Hotels.com with reservation number 72065210236317. Although the hotel was advertised as all-inclusive, management claimed they were closing down and provided no services at all, saying that nothing was avai...

On September 12–13, I booked a fully refundable stay at Now Boutique Hotel through Hotels.com (Travel Itinerary: 72066120788769). I chose this hotel specifically because it was advertised as having a pool. However, upon arrival, the hotel staff informed me that there was no pool on-site, and instead...

On September 13–15, 2025, my spouse and I stayed for two nights at Didim Beach Resort Hotel, booked through Hotels.com under travel itinerary 72066154619982, for which I paid ₺4,500 by credit card. While the room cleanliness was somewhat acceptable, the balcony was extremely dirty, and the biggest d...

On September 9, I canceled a family hotel reservation made through Hotels.com with a total payment of ₺10,496. I contacted customer service through the website regarding the refund, and I was informed that the payment had already been returned. However, when I checked with my bank (Ziraat Bankası), ...

I booked a hotel in Cyprus through the Hotels.com app, but since it was my first time visiting, I wasn’t familiar with the geography. Without realizing, I accidentally booked a property located in the Greek Cypriot region, where Turkish citizens are not permitted to enter through the northern border...

I booked a room at Mithat Hotel in Ankara using Hotels.com for July 30, 2025. The hotel told me that they couldn't give me a room when I got there. Because of this, I had to cancel the reservation right away. I thought that getting my money back would be quick and easy because of the scenario, howev...

On July 31, I tried to make a hotel reservation through Hotels.com and paid using my credit card. The site clearly stated that I could pay in 3 installments, but instead, the entire amount was charged in a single payment. When I realized what happened, I immediately canceled the reservation, expect...

We booked a stay at Amilla Beach Resort/Bodrum through Hotels.com for August 9–13, and accidentally confirmed the wrong reservation. We noticed the mistake almost immediately and canceled the booking within 10–15 minutes of payment. Despite this, ₺29,438.58 was charged to our credit card, and we hav...

Hotels.com definitely has no customer service and cannot be reached. It has been a long time since I canceled my reservation, and I still haven't received a refund. I haven't received any informative messages or emails about this issue. I received an email stating, “Your reservation has been cancele...

I canceled my hotel reservation on Hotels.com a long time ago, but I still haven’t received my refund. What’s even more frustrating is the complete lack of customer service. There’s no phone number to call, no live chat, and no proper way to follow up. I never received a confirmation email regarding...

I canceled my reservation made through Hotels.com under booking number 72064801057136, but I’ve been completely unable to reach customer support to get clarity on my refund status. There is no working customer service phone number, no support center, and no clear contact method listed anywhere. This...