Hotels.com is refusing to refund for the messed up booking. How long does the process take?

The Hotels.com refund process for a messed-up booking depends on several factors:

• The reason for the refund request—a hotel error, your cancellation within the policy timeframe, or another issue—is important. The severity of the issue and Hotels.com's need to investigate can also affect the duration.

• Hotels.com customer service usually responds to refund requests within 1-3 business days. If more investigation is needed, especially with the hotel, it could take 5-7 business days.

• Depending on your bank's processing time, a refund may take 3-10 business days to transfer to your account. This timeline is a rough estimate; durations can vary depending on circumstances and complexity.

Feel free to add any extra information or perspectives in the comments or submit your complaint.