I made a reservation on February 14 through Hotels.com for Solis Alaçatı, and the payment was withdrawn directly from my account with no cancellation option. Now, more than a month and a half later, I just received an email from the hotel saying they won’t be opening for the season and that I need to cancel my reservation.
This is unacceptable. I booked early to get a better rate, and now, even if they refund me, all the alternative hotels are way more expensive. If I had known earlier, I could have booked something else at a fair price. But now I’m left scrambling to find new accommodation—at a higher cost—through no fault of my own.
I demand that Hotels.com covers the price difference between what I originally paid and the current rate of similar properties. You can’t take people’s money, cancel last minute, and expect them to deal with the consequences alone. This is a serious inconvenience, and it needs to be resolved immediately.
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
I booked a reservation through Hotels.com and received an email the next day stating that my reservation was canceled. When I asked for an explanation, Hotels.com sent an email saying they would respond within 72 hours. It has now been 7 days, and I still have no response or proper resolution. I con...
I made a reservation through Hotels.com and canceled it well in advance. The app even shows the status as “canceled.” Despite that, my credit card was charged after the original check-in date had already passed. When I contacted Hotels.com, they insisted that no reservation was made. But when I rea...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
On March 24, 2025, I made a reservation through Hotels.com for a hotel in Eskişehir. Due to an unexpected situation, I had to cancel the booking the next day, on March 25. It’s now been several days, and I still haven’t received my refund. To make things worse, none of the contact numbers listed by...
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