I made a reservation on Hotels.com but immediately realized that the dates were wrong when I received the confirmation email, this was a mistake on my part, but I immediately tried to correct it by contacting customer support and trying to change the dates, but the only option was to talk to an assistant robot. After 30 minutes of trying to reach a representative, I still couldn't get through. Hotels.com does not provide a valid phone number for customer support. As a paying customer, what's wrong with expecting to have access to timely and effective customer service? However, in this case, I was left to deal with an assistant robot that could not help me with my issue. I had already paid for the reservation and now I have no way to fix it. This is unacceptable! Why is there no valid phone number for customer support? Hotels.com needs to do better.
I accidentally made a reservation on Hotels.com for the wrong date and urgently need to change it. But every time I try to contact customer service, the phone number listed doesn’t work, and the system keeps redirecting me to a virtual assistant that gives irrelevant or incorrect answers. I’ve been...
I am absolutely enraged with Hotels.com! I canceled my hotel reservation within just one hour of booking it, and yet, I have received no refund! This is utterly unacceptable. It's impossible to reach a live person in customer service; all I get is a virtual assistant that robotically tells me no ref...
I made a hotel reservation through Hotels.com, but I realized I had booked the wrong room. I immediately contacted customer support to correct the issue. The representative assured me that the cancellation was processed, the hotel had approved the refund, and I would receive my money back within 7-1...
I made a reservation through Hotels.com, expecting to pay in installments, but instead, the full amount was charged in one transaction. Realizing this mistake within five minutes, I immediately canceled the booking, assuming I would receive a refund. However, I have yet to receive any response or co...
I made a hotel reservation through hotels.com, and since I already know the company and the hotel, I paid in advance. After making the reservation, I realized I had entered the check-in date for just one day later. Instead of April 12-13, I accidentally marked April 13-14. I immediately called the h...
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