I made a hotel reservation through hotels.com, and since I already know the company and the hotel, I paid in advance. After making the reservation, I realized I had entered the check-in date for just one day later. Instead of April 12-13, I accidentally marked April 13-14. I immediately called the hotel, and they confirmed that they had availability for the day before, but mentioned that only hotels.com could make the change. The price was even cheaper for the day before.
I've been using the hotels.com app for years, and I've even filled up my 10-night stay for a complimentary accommodation. This was the first time I needed to contact them, and it was the first time I called. I spent 35 minutes, virtual communication robots kept me waiting for minutes, couldn't understand my explanation, repeatedly asked the same question, and after 35 minutes, told me to contact the hotel.
This level of disrespect is unacceptable; I couldn't even find someone to address my issue. The hotel says they have availability, but I couldn't find a human being to take my reservation for the day before. They left me with no option other than deleting the app and explaining that my money went up in smoke with every purchase. Not employing someone to solve such a simple and easily solvable problem and resorting to virtual communication is beyond comprehension.
I made a hotel reservation through Hotels.com and I already know the company I made the payment in advance because I know the hotel. After making the reservation, I realized that the check-in date was only 1 day later. I accidentally marked 13-14 April instead of 12 April-13 April. I called the hote...
I made a reservation on Hotels.com but immediately realized that the dates were wrong when I received the confirmation email, this was a mistake on my part, but I immediately tried to correct it by contacting customer support and trying to change the dates, but the only option was to talk to an assi...
I accidentally made a reservation on Hotels.com for the wrong date and urgently need to change it. But every time I try to contact customer service, the phone number listed doesn’t work, and the system keeps redirecting me to a virtual assistant that gives irrelevant or incorrect answers. I’ve been...
On March 27, 2025, I booked a hotel through Hotels.com but accidentally entered the wrong number of guests. I immediately reached out to their support team to fix it, and for the past two days, they’ve kept saying they’re “trying to reach the hotel” and will get back to me. But when I called the hot...
I am absolutely enraged with Hotels.com! I canceled my hotel reservation within just one hour of booking it, and yet, I have received no refund! This is utterly unacceptable. It's impossible to reach a live person in customer service; all I get is a virtual assistant that robotically tells me no ref...
Comments