On March 1, 2026, I purchased an annual gym membership and spa package at the Hilton Kozyatağı spa. The membership was s...upposed to be valid from March 1, 2026, to June 1, 2027, and I paid a total of $1,378 for this service. Today, about two hours ago, I learned that the gym has been closed and is n
"Hello, the refund has been made to us and thank you to those concerned."
On August 3, during our wedding event held at the Erzurum Hilton’s ballroom, we experienced a serious inconvenience. The... air conditioning system did not work throughout the entire night, which made both us and our guests extremely uncomfortable. In addition, the quality of service was far below Hilt
It was not a good experience for me at all. On June 13, 2025, at the Hilton Bakırköy Hotel — where I am a frequent guest... — I had a brief argument with the valet. After waiting for about five minutes, we decided to park our own car. When we entered the hotel, the valet demanded ₺450 from us, even tho
Despite having a confirmed reservation made directly through Hilton’s official website for April 8–10, 2025, we were den...ied check-in at Hilton Istanbul Kozyatağı (a franchise-operated property) with the excuse that “your reservation was canceled.” I was never contacted, informed, or notified about a
I booked a room at Hilton Garden Inn Mardin through Trip.com but needed to cancel due to a serious threat to my safety. ...Despite explaining my life was at risk, the hotel refused to cancel my reservation, dismissing my concerns with comments like "nothing will happen." I’m shocked at how little regar
On May 19, 2024, Emirates was supposed to host an evaluation event at the DoubleTree by Hilton in Bodrum at 9:00 AM. I s...pent money days in advance on transportation and accommodation to attend, hoping this opportunity might lead to something valuable. But when I arrived, there was absolutely no one
I stayed at the DoubleTree by Hilton Moda Hotel, and while I was away, someone messed with my luggage. When I was leavin...g, I realized that I had forgotten to take my money and a few packages from the front desk. My money got stolen and someone also opened my packages. I was surprised that nobody cal
"They responded to the feedback I provided on the THY website with a reasonable explanation. The taxi fare was reimbursed. Thank you..."
Dear THY Officials, On October 21, 2023, our Edinburgh - Istanbul flight sc...heduled for 10:50 AM was initially delayed 4-5 times due to a technical iss