Turkish Airlines Flight Cancellation and Delay Issues

Dear THY Officials, On October 21, 2023, our Edinburgh - Istanbul flight scheduled for 10:50 AM was initially delayed 4-5 times due to a technical issue with the aircraft. At 1:30 PM, we saw on the screens that the flight was canceled and received an email from you confirming the cancellation. However, no information was provided about the reason for the cancellation or the subsequent steps, neither from your side nor from your local partner, Swissport. We were left waiting at the airport for 6 hours from 1:30 PM to 7:30 PM without any explanation. During this time, many passengers, including myself, repeatedly called your service hotline and were told that the issue would be resolved by Swissport. After 6 hours, a Swissport representative arrived and, in a very rude and frustrated manner, even scolding some people, informed us that only 55 rooms in different hotels were available, and the remaining passengers would have to find their own accommodations. We were told to claim transportation, meal, and hotel expenses from THY. The hotels provided to us were Hampton by Hilton and Hilton Double Tree near Edinburgh airport, but upon arrival, we found out there were no reservations made. Thanks to the efforts and help of the front desk staff at Double Tree, we finally learned that reservations had been made at Hilton Westend in the city center. We arranged our own transportation. On October 22, 2023, we were back at the airport for our rescheduled flight. Our connecting flight to Ankara was scheduled for 2:00 AM on October 23, 2023. This meant we had to wait 7 hours for our Ankara flight upon arriving in Istanbul. We requested earlier flight arrangements from the Istanbul ticketing office staff, but they informed us that all flights, including business class, were fully booked. We asked to be admitted to the Lounge due to the long and exhausting process, but our request was denied, and we were only given meal vouchers with small menus. Upon arriving in Ankara, we encountered the issue of our luggage not being loaded onto the plane. Amidst these disruptions, I request reimbursement for the ₺32.10 taxi fare from Hilton Westgate to the airport in Edinburgh, and the ₺363 4-day parking package fee at Esenboğa Airport, along with the additional ₺239 due to the extended duration. Additionally, I seek compensation for the inconvenience and distress experienced by my family and myself, as per the relevant regulations and passenger rights.