I booked a room at Hilton Garden Inn Mardin through Trip.com but needed to cancel due to a serious threat to my safety. Despite explaining my life was at risk, the hotel refused to cancel my reservation, dismissing my concerns with comments like "nothing will happen." I’m shocked at how little regard they have for human life. Other hotels canceled my bookings immediately after I explained the situation, but Hilton Garden Inn showed no empathy or understanding. This lack of compassion is unacceptable. I urge the hotel to reconsider their stance and refund my reservation promptly. No one should have to argue for their safety in such situations.
Despite having a confirmed reservation made directly through Hilton’s official website for April 8–10, 2025, we were denied check-in at Hilton Istanbul Kozyatağı (a franchise property) with the excuse that “your reservation was canceled.” I received no phone call, email, or notification about any ca...
Despite having a confirmed reservation made directly through Hilton’s official website for April 8–10, 2025, we were denied check-in at Hilton Istanbul Kozyatağı (a franchise-operated property) with the excuse that “your reservation was canceled.” I was never contacted, informed, or notified about a...
On December 16, after midnight, I checked into Holiday Inn Express Altunizade, Istanbul for a one-night stay, paying in full upfront. However, shortly after entering my room, I received news of a family medical emergency. I only had a phone conversation and drank half a bottle of water before I had ...
I am writing this to make everyone aware of my terrible experience with Hilton Garden Inn Yalova. I initially booked a three-night stay for the holiday, paid ₺11,000 in advance, and spoke with C****** Bey**, who was introduced as an authorized representative. He assured me that I would receive assis...
I stayed at the Marriott Ataşehir Kayışdağı Residence concept hotel and was shocked by the unacceptable behavior of one of the staff members during breakfast. They used extremely offensive language, including a crude remark, while speaking to their colleagues. Despite us making our discomfort clear ...
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