"I was satisfied with the service I received from the hotel, you had a problem with the intermediary institution."

DoubleTree by Hilton

Complaints
DoubleTree by Hilton Bodrum Provided Poor Service and Inadequate Hygiene
We checked into DoubleTree by Hilton Bodrum Işıl Club Ultra All Inclusive Resort on the afternoon of August 24 for a fiv...e-day stay. Unfortunately, the initial welcome was almost nonexistent and did not reflect the level of service we expected from a resort of this standard. On the very first day, w
Duplicate Double Tree By Hilton Hotel On Booking
I made a hotel reservation through Booking, but I later realized that the listing was fake or a duplicate of the origina...l hotel. The hotel was shown as “DoubleTree by Hilton Kemer Ultra All Inclusive Antalya”. The photos in the listing were exactly the same as the photos of the original DoubleTree b
DoubleTree by Hilton Refused My Request for Daily Use Despite Being a Loyal Guest
I wanted to stay at DoubleTree by Hilton, but I was told there were no available rooms. Since my child was so upset, I a...sked if we could at least use the hotel for daily access. The response I received was that it was not possible because I did not already have a room. I found this very upsetting, e
Complaint Regarding Stolen Money At DoubleTree by Hilton Ankara
I stayed at DoubleTree by Hilton Ankara on January 18th, and unfortunately, I became a victim of a theft. A total of $4,...600 in cash was swapped from my bag and replaced with 54 one-dollar bills. I reported this incident to the police on January 19th, and the surveillance footage has already been han

Hilton DoubleTree Reservation Redirected Without Notice
I booked a stay at the DoubleTree by Hilton for October 20-23, 2024. Upon arriving at the hotel on October 20, I was inf...ormed that my reservation had been moved to a different, affiliated hotel without prior notice. The hotel claimed I should have been informed beforehand, but I never received any s
DoubleTree by Hilton Valet Issue
Hello, My name is Güzide Ece Akıncı I stayed at your hotel for one night on 22/06/2024. When I received my vehicle, whic...h I handed over to the valet as intact at the hotel entrance, on 23/06/2024, I detected a large fracture in the windshield. At that time, with the knowledge of Mr. Utku, who was in
A Breach of Confidentiality and Trust at DoubleTree by Hilton
I stayed at the DoubleTree by Hilton Moda Hotel, and while I was away, someone messed with my luggage. When I was leavin...g, I realized that I had forgotten to take my money and a few packages from the front desk. My money got stolen and someone also opened my packages. I was surprised that nobody cal
Denied Entry to Prepaid Hotel Reservation, Shocking Customer Service at Hilton DoubleTree!
When my family and I reached the hotel we had reserved and paid for, we were unexpectedly denied entry without receiving... any explanation. In my quest for answers, I contacted Hilton DoubleTree's customer service, but unfortunately, I encountered a female representative who treated me with extreme di




