I booked a car for a five-day period from Hertz at Priština Airport (Kosovo). Upon picking up the car, we noticed that the fuel tank was nearly at capacity. We made sure to return the vehicle in the same condition. Unfortunately, they insisted on charging us an additional fee. We provided videos of the fuel tank's condition upon car pickup, but despite our efforts, they still insisted on the charge. We suggested taking care of refueling the tank ourselves from the airport parking lot, but unfortunately, we were informed that we would be responsible for the parking fees. They continued to create challenges.
Eventually, they made a threat to involve law enforcement, but when we insisted on contacting them, they declined. Throughout the rental period, they made it clear that they do not accept cash as a result of their corporate policies. It was quite odd that they accepted cash for the fuel charge, even though we had made the payment by credit card. Their outward appearance may give off a corporate vibe, but their level of professionalism leaves something to be desired.
There was a man standing next to the woman we had a disagreement with at the Hertz counter in the airport; I don't think he worked there. His behavior was quite telling - he repeatedly clenched his fists during our argument, which came across as quite intimidating. I perceive this as an offer that carries a hint of hostility, yet is presented in a polite manner. I have no intention of collaborating with this company in the future.
I had a very frustrating experience with Hertz in Pristina when I rented a car from them. First, they gave me the car with a tank filled for 480 km. When I returned it with 530 km worth of fuel—more than they gave me—they refused to accept it as full and charged me an extra €10 for fuel. That was th...
As someone experienced in car rentals with three prior rentals in the Balkans, I was shocked by my recent experience with Hertz. I booked a 7-day fully insured rental through Discovercars.com to pick up at Pristina Airport in Kosovo. However, when I arrived, Hertz refused to accept the full coverage...
As someone who has rented cars in the Balkans three times before, I am well aware of potential risks. In my fourth rental, since my usual company had no available cars, I booked a 7-day fully insured rental through DiscoverCars.com, selecting Hertz at Pristina Airport, Kosovo for pickup and return. ...
I rented a car from Carwiz in Kosovo through Holidaycars from August 26 to September 2, paying a €500 deposit (₺14,625). I was assured the deposit would be refunded within 28 days, but it's now been three months without resolution. I initially contacted Holidaycars, my primary point of contact. Get...
On August 30, 2025, I rented a car from the Hertz (Thrifty) office in Mytilene city center with reservation number 623168999. At the time of pickup, I was offered insurance options, but I declined and chose to pay a deposit instead. The staff never mentioned that the vehicle was “brand new” — in fac...