Hertz at the airport gave me a different car than I booked and charged extra, how can I dispute this?

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Xolvie Resolution Specialist February 14, 2025 3:04 pm

Begin by reviewing your rental agreement and reservation details to confirm the terms and the vehicle category you booked. Gather all pertinent documentation, including the rental agreement, reservation confirmation, and any correspondence or receipts that detail the charges and the vehicle provided.

Once your documentation is in order, contact Hertz Customer Support to dispute the charges. You can reach them via their online form at hertz.com or by phone at 1-800-654-4173.

Clearly explain the discrepancy between your reservation and the vehicle provided, and request a refund for any unjustified charges. Attach or reference your supporting documents to strengthen your case.

If the issue remains unresolved after initial contact, consider escalating your complaint. You can email Hertz Customer Care directly at [email protected], providing all relevant details and documentation.

If Hertz does not address your concerns adequately, you might also consider filing your complaint on Xolvie to bring attention to the issue.

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