I prepaid the full rental fee for a 12-day booking with Hertz Rent a Car, but the vehicle I paid for was never delivered. Instead, I was pressured into accepting a different car, which I did not want. This feels like a deliberate and unfair practice. On top of that, an additional unjust fee was charged to me without proper explanation.
In the past, with another rental company, I faced a similar situation, but they provided me with a different car at the same price with no issues. Hertz, however, had me sign documents I did not fully understand and left me financially and emotionally dissatisfied.
I demand the immediate refund of the extra charges and either the delivery of the vehicle I originally paid for or a fair resolution to compensate for this misconduct.
On January 14, I rented a car from Hertz in Oxford, UK, for one day. When picking up the vehicle, a £200 deposit was charged to my TEB Bank account. I returned the car without any issues the next day, and when I asked about the deposit refund, I was told it would be processed within 3-5 business day...
In December 2024, I rented a car from Hertz at Azerbaijan Airport. I returned the vehicle without any issues, and I was assured that my deposit would be refunded within one month. However, two months have passed, and I still haven’t received my refund. I have contacted Hertz multiple times, but the...
I booked a rental car from Hertz Kuwait through the intermediary platform Carla. Upon arrival in the country, I was told that my existing license was no longer valid and that an international driver’s license was now required. However, this requirement was not clearly stated anywhere on the reservat...
I rented a car from Hertz Rent a Car on July 28, 2023, and I still haven't received my deposit refund. After making several attempts to reach out to the company representative and sending multiple emails to their managers, I have yet to receive a response. They state that the transaction is currentl...
I booked a rental car through Skyscanner, which redirected me to Holiday Autos to complete my reservation (TR165964470). However, the Ziraat Filo rental company canceled my booking, meaning I was unable to pick up the car at all. Despite this, Holiday Autos is demanding a ₺4,276 cancellation fee for...