I booked a car rental through Enuygun.com with Hertz/Dollar on September 27, 2024. The booking fee was charged to my credit card by Enuygun.com. During my trip to the U.S., I picked up the car and returned it on October 25, 2024. However, when I reviewed my credit card statement, I found an additional charge of $731 made by Dollar on the return date.
Upon investigation, I discovered that the E200-class car I initially booked was unavailable, so the rental agent offered me a GLB 250 Mercedes as a replacement. Unbeknownst to me, they charged me $60 per day for this upgrade, totaling $731. This is unacceptable, as their own website lists S-Class Mercedes rentals for $80 per day, yet I ended up paying $130-$140 daily for the GLB 250.
I demand an immediate refund for the overcharge and expect Hertz/Dollar to rectify this mistake. Charging a customer without proper disclosure is unethical, and I will escalate the matter if this issue is not resolved promptly.
I rented a vehicle from Carwiz at Ankara Esenboğa Airport on October 30, 2024 (Reservation No: 24-ESB-1807) and returned it on November 9, 2024, at 3:50 PM without any issues. During the rental process, my credit card was charged ₺12,961.06 instead of the €350 deposit block that was supposed to be a...
On August 10, 2025, I rented a Toyota Aygo online from Hertz's Lesbos Central branch for one day. However, when I went to pick up the car, it was delivered to me as a Hyundai Kona. I picked up the car at 08:00 a.m. on August 10 and returned it without any problems at 08:00 a.m. on August 11. I was a...
In December 2024, I rented a car from Hertz at Azerbaijan Airport. I returned the vehicle without any issues, and I was assured that my deposit would be refunded within one month. However, two months have passed, and I still haven’t received my refund. I have contacted Hertz multiple times, but the...
On January 30, 2024, I had a car rental reservation with Discover Cars (D009497910). However, due to a delayed shuttle service (which the company was responsible for) and damage to our luggage at the airport, we arrived late to pick up the car. As a result, we were denied the vehicle and forced to m...
On December 5, 2024, I rented a car from Carwiz at the Macedonia Airport branch. I returned the vehicle on December 16, 2024, with no major issues. However, upon inspection, the staff pointed out superficial scratches on the bumper, which I believe occurred just before returning the car. I hadn't no...
