On August 18, 2025, I rented a Citroën C5 Aircross from the Hertz office at Stuttgart Airport in Germany. When returning the car, a small scratch appeared on the plastic part of the vehicle. We completed an accident report and informed the Hertz staff at drop-off. They told us there was no problem and did not provide us with any additional paperwork.
However, two days after returning to Turkey, my credit card was charged the entire deposit of €515 without any explanation. I was not contacted and received no documentation regarding the reason for this deduction.
The only issue was the minor scratch on the plastic, and there was no other damage to the vehicle. I still have all of my rental documents, as well as photos taken before and after the rental as proof.
Since I do not speak German or English, I have been unable to communicate directly with Hertz. I request a clear explanation in Turkish as to why my full deposit was charged, and if possible, I demand a refund of the €515 deposit.
I regret renting a car from Hertz for my trip abroad. The requested fees are exorbitant. To start off, I chose to go with the suggested damage insurance when making my reservation and made the payment accordingly. Upon returning the car, a minor scratch measuring 3 cm on the rear bumper caught their...
On August 30, 2025, I rented a car from the Hertz (Thrifty) office in Mytilene city center with reservation number 623168999. At the time of pickup, I was offered insurance options, but I declined and chose to pay a deposit instead. The staff never mentioned that the vehicle was “brand new” — in fac...
We rented a car from Hertz at Orly Airport, France, and returned it on time as required on August 3, 2024. However, as of December 31, 2024, my €1350 deposit still hasn’t been refunded. I contacted Hertz multiple times via email, and they responded only once or twice, blaming the bank and claiming ...
I rented a full package car from Hertz Charleoi Airport, Belgium, between July 13th and 17th. When I returned the car, they confirmed everything was in order. On August 7th, a €90.5 deduction was made from my bank account, and when I asked why, they couldn't explain it. Despite providing me with inf...
In December 2024, I rented a car from Hertz at Azerbaijan Airport. I returned the vehicle without any issues, and I was assured that my deposit would be refunded within one month. However, two months have passed, and I still haven’t received my refund. I have contacted Hertz multiple times, but the...
